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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Software Support Analyst - **Company:** Professional Compounding Centers Of America, Inc. - **Location:** Houston, TX, United States (Remote available) - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Client Server Models, Databases, Medical Software, Issue Tracking Systems, Microsoft Office, Microsoft SQL Server, Network Connections, Product Software Implementation Methods, Software Systems, Systems Integration, Peripherals, Computer Equipment, Information Technology - **Published:** July 17, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=21fe59494b7ed827 ## About the Role We're looking for a customer-focused, technically driven individual who thrives in a fast-paced environment. The ideal candidate is a strong problem-solver who communicates clearly, works well across teams, and is committed to delivering a high-quality customer experience while continuously learning and improving., * Bachelor's Degree in Information Technology or equivalent work experience (3+ years in IT field) * Minimum of 2 years of experience providing phone-based technical support in an IT environment * Pharmacy or healthcare software experience preferred * Experience with on-site software implementation or customer onboarding is preferred but not required * Strong knowledge of hardware, software, and commonly used IT concepts, practices, and procedures * Working knowledge of basic network troubleshooting principles * Experience with SQL Server installation, configuration, and troubleshooting * Advanced proficiency in Microsoft Office Suite * Strong technical aptitude with software systems, databases, and integrations * Excellent written and verbal communication skills, with the ability to communicate effectively with both customers and internal teams * Ability to present information clearly and professionally in person, over the phone, and in virtual settings * Strong customer service and interpersonal skills, with a customer-first mindset * Advanced problem-solving and troubleshooting abilities with attention to detail * Ability to manage multiple priorities in a fast-paced environment * Strong documentation habits, including the ability to create and maintain technical guides and notes * Ability to follow and interpret written and verbal instructions with sound judgment and critical thinking * Team-oriented mindset with the ability to collaborate effectively across departments * Self-motivated with a willingness to learn, adapt, and grow within the role * Typing proficiency of at least 50 words per minute ## Description * Provide installation, configuration and support for PK Software systems, integrations, and related modules * Deliver high-quality technical support to customers via phone, email, chat, and remote sessions, ensuring a positive customer experience * Diagnose, troubleshoot, and resolve software, hardware, and integration issues in a timely and professional manner * Maintain and support client/server environments, including desktop hardware, peripherals, and network connectivity as needed * Document, track, and manage support cases in the ticketing system, ensuring accurate notes, proper categorization, and timely resolution * Escalate complex issues to Tier 2/3 support or development teams with clear, complete documentation and replication steps * Assist with User Acceptance Testing (UAT) for new releases, features, and integrations, providing feedback to improve product quality * Create, update, and maintain internal and customer-facing knowledge base articles, technical guides, and troubleshooting documentation * Collaborate with Onboarding, Training, Customer Success, and Development teams to ensure seamless customer experiences * Identify recurring issues and trends, proactively recommending process improvements or product enhancements Additional Responsibilities * Participate in special projects, product rollouts, and internal initiatives as assigned * Maintain awareness of new features, updates, and best practices to continuously improve support quality * 10% Travel Requirement: Occasional onsite visits to the main office required ## Related Videos - [CountrPT: Startup Product Presentation](https://www.wearedevelopers.com/videos/1161-countrpt-startup-product-presentation) - [Kubernetes and Microservices with Multi-Model Databases](https://www.wearedevelopers.com/videos/382-kubernetes-and-microservices-with-multi-model-databases) - [Coffee with Developers - Silvio Barbieri](https://www.wearedevelopers.com/videos/897-coffee-with-developers-silvio-barbieri) - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [You’re a great coder? That alone won’t get you far: The soft skills secret in IT success](https://www.wearedevelopers.com/videos/1076-you-re-a-great-coder-that-alone-won-t-get-you-far-the-soft-skills-secret-in-it-success) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) ## Related Articles - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [Quick guide: How to write a Software Developer CV](https://www.wearedevelopers.com/magazine/37-quick-guide-how-to-write-a-software-developer-cv) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [How to Answer the Interview Question: “Why Do You Want to Be a Software Engineer?”](https://www.wearedevelopers.com/magazine/392-how-to-answer-the-interview-question-why-do-you-want-to-be-a-software-engineer) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)