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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist - **Company:** SouthPoint Financial Credit Union - **Location:** North Mankato, MN, United States - **Salary:** $41,246.0 - $65,603.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Software Applications, Cloud Computing, Collaborative Software, Cyber Security, System Configuration, Document Management Systems, Identity and Access Management, Productivity Software, Remote Access Technology, Web Platforms, Software Licensing, Information Technology - **Published:** July 17, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=c0379b9e69de219d ## About the Role * Professional, well-developed interpersonal skills essential for serving and projecting a positive image as a representative of the Credit Union to employees, vendors, and members. * Highly organized, motivated, including setting and working to obtain professional and personal goals. Strong written and oral communication skills * Excellent analytical and decision-making skills, attention to detail, accuracy, and thoroughness. * Able to be flexible and adaptable to changing job requirements. * Able to work under pressure, to process multiple tasks concurrently with a high degree of accuracy, and able to interact and maintain a positive attitude under challenging circumstances. * Function as a team player with maturity, confidentiality, and adaptability, including willingness to adapt to changing job requirements. * Ability to present ideas in user-friendly language. Ability to translate technical concepts into clear guidance for users across digital platforms. * Ability to conduct research into a wide range of computing issues as required. Working knowledge of digital productivity tools, endpoint support practices, and cloud-based environments is preferred. JOB SPECIFICATIONS * Requires completion of high school education. Requires completion of additional coursework (equivalent to two years of undergraduate study) in Computer Science, Information Technology or a related curriculum, or an equivalent combination of education and experience. * Certifications: CompTIA A+, Network+, MCP are preferred, but not required. * General troubleshooting skills. Knowledge and understanding of Windows, Microsoft O 365, Microsoft Teams. Familiarity with cloud-based productivity tools, account access support, and digital collaboration platforms. * Hands-on hardware troubleshooting experience. * Perform effectively in a complex changing environment with proven successes in collaboration, communication, & critical thinking. * Excellent verbal, presentation, written and interpersonal communication skills. Use influence and persuasion effectively. Ability to work collaboratively. * Knowledge of applicable data privacy as it relates to credit unions. * Understands and is familiar with the requirements and guidelines set forth in FFIEC and NIST framework. Demonstrates awareness of cybersecurity, access controls, and technology governance practices appropriate for a regulated financial environment., 0-10 lbs Bend/Stoop 10-20 lbs Use Hands for Indicate Amount/Frequency Below 20-50 lbs Pushing/Pulling 50-100 lbs Fine Manipulation Over 100 lbs ## Description The IT Support Technician serves as a primary helpdesk contact for the credit union regarding technology related areas. This includes providing professional service at all levels of operation and assisting and supporting personnel and promoting a team environment. Provides support to all areas of the credit union by recognizing opportunities to help in efficiencies, workflows, training, and education. Friendly, professional, and personal service toward all SouthPoint Financial Credit Union staff is required., The following duties are normal for this position. These are not to be construed as exclusive or all inclusive. Other duties may be required and assigned. * Provide assistance to all staff for routine helpdesk tickets, such as password resets, application support, and hardware issues. Research end user issues to provide resolution and work with outside vendors on issues related to their applications. Support digital workplace tools including Microsoft 365, Teams, mobile devices, and remote access solutions. * Receives and prioritizes calls and e-mails from users and provides first line support in answering technical questions or assigns tasks to appropriate resources and ensures that all problems are tracked, measured, resolved, and verified. Uses ticketing and service management tools to document, escalate, monitor, and communicate issue status and resolution. * Maintains, upgrades, and repairs PCs and peripheral equipment for all systems. Assists with device configuration, deployment, imaging, patching, and basic endpoint management. * Assist with hardware and software licensing functions and assist with inventory management. Supports digital asset tracking, software access management, and lifecycle coordination for technology equipment. * Assumes responsibility for establishing and maintaining professional working relationships with staff, members, vendors, and outside contacts. * Maintains accurate and up-to-date reports. * Ensures that work areas, including server rooms, are clean, secure, and well maintained. * Conducts staff training on new hardware/software applications. Supports digital adoption by creating user-friendly guidance and delivering training on technology tools, cybersecurity awareness, and best practices. * Aids and assists with documentation, knowledgebase, and procedures. Maintains accurate digital documentation and self-service knowledge resources to support consistent service delivery. * Provides emergency on-call support on a rotating schedule, or as needed ADDITIONAL FUNCTIONS * Attend meetings, conferences, seminars, and training courses. * Assist as necessary with Credit Union exams/audits. * Abide by all Bank Secrecy Act responsibilities for this role., Never Occasionally .25-2.5 hrs daily Frequently 2.5-5.5 hrs daily Continuously 5.5-8 hrs daily Never Occasionally .25-2.5 hrs daily Frequently 2.5-5.5 hrs daily Continuously 5.5-8 hrs daily Sit Walk ## Related Videos - [Migrating half a million users to a new payment service provider](https://www.wearedevelopers.com/videos/730-migrating-half-a-million-users-to-a-new-payment-service-provider) - [Green Cloud Computing](https://www.wearedevelopers.com/videos/592-green-cloud-computing) - [Thinking Differently - How to Make Money from Cyber Attacks & Cheats](https://www.wearedevelopers.com/videos/745-thinking-differently-how-to-make-money-from-cyber-attacks-cheats) - [Project Fugu: Extending the web](https://www.wearedevelopers.com/videos/832-project-fugu-extending-the-web) - [CountrPT: Startup Product Presentation](https://www.wearedevelopers.com/videos/1161-countrpt-startup-product-presentation) - [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing) ## Related Articles - [Data Analyst Salary in Switzerland](https://www.wearedevelopers.com/magazine/276-data-analyst-salary-in-switzerland) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Software Developer Salary in Austria [2023]](https://www.wearedevelopers.com/magazine/213-software-developer-salary-in-austria-2023) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Frontend Developer Salary in South Africa](https://www.wearedevelopers.com/magazine/234-frontend-developer-salary-in-south-africa)