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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # NOC Administrator - 1st Shift - **Company:** Surf Internet - **Location:** Byron Center, MI, United States - **Salary:** $58,240.0 - $68,640.0 - **Contract:** Permanent contract - **Skills:** Access Network, Border Gateway Protocol, Synchronous Optical Networking, Complex Networks, Wavelength-Division Multiplexing, Electronic Mailing, Virtual Private LAN Services, Multi-protocol Systems, Network Monitoring, Open Shortest Path First (OSPF), Wireless Access Point, Network Routers, Computer Network Operations, Information Technology - **Published:** July 17, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=395b05c9060fcdc9 ## About the Role * Experience or education in Engineering, IT, Computer Science or a related field of study preferred. * Strong analytical and problems solving skills * A working understanding of BGP, OSPF, MPLS, VPLS, DWDM, SONET, GPON and Active E fiber networks * Ability to regularly interact with customers * Work with a sense of urgency * Able to multi-task with different issues and/or projects * Strong attention to detail ## Description The Network Administrator's primary responsibility is to montor, troubleshoot, track and report on the daily operational activities of Surf Internet's fiber-based network and systems. The Network Administrator supports, monitors, tests, and troubleshoots hardware and software problems pertaining to Surf Internet network. Recommends and schedules repairs. Provides Enterprise customer support for all network-based applications. Installs and configures routers, switches and FTTH equipment. 1st Shift | Friday through Monday | 7:30 AM - 5:30 PM EST Reports To: Network Operations Supervisor, * Incident Management: Monitor the Surf network for events and anomalies that may lead to disruptions to our customer experience * Outage Management: Initiate, coordinate and lead triage efforts to restore customer services and mitigate future events * Point of contact for Enterprise Customer, IVR and email communication * Facilitate customer outage and maintenance notifications * Coordinate dispatch of internet field support resources * Remote support with customer, third party partner, or internal field support resources * 24/7 network monitoring of device fault events, network health and network dashboards * Acknowledge network monitoring alarms * Manually validate network alarms on network devices or with ping/ trace routes * Creation of ticket for enterprise/commercial customers * Creation of ticket for network outages * Facilitate incident/problem resolution * Facilitate off-net circuit escalations * Creation of change management tickets * Change management facilitation * Change management MOP documentation of predefined procedures * Performing predefined change management procedures for the following: o Customer-managed device o Performing predefined change management procedures on wireless access networks o Performing predefined change management procedures on fiber access networks o Performing predefined change management procedures on network aggregation devices * Perform in depth troubleshooting and network outage root cause analysis for the following: o Wireless access: common and complex network incidents o Fiber access: common and complex network incidents o Network Aggregation: common and complex network incidents o Network Core: common network incidents * Maintain approved software revision for the following: o Wireless access devices (radios, access points) o Fiber access devices (ONTs) o Residential managed CPE (Eeros) o Commercial managed CPE (MikroTik) o Fiber access shelf (OLT) * Document common tasks and procedures * Perform in-depth troubleshooting and network outage root cause analysis for the following - Research and update device configurations based on SOW ## Related Videos - [Demystifying application networking in the cloud](https://www.wearedevelopers.com/videos/675-demystifying-application-networking-in-the-cloud) - [Small, Secure, Interconnected: The next Internet Protocol](https://www.wearedevelopers.com/videos/100062-small-secure-interconnected-the-next-internet-protocol) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Modern Web Development with Nuxt3](https://www.wearedevelopers.com/videos/294-modern-web-development-with-nuxt3) - [Embracing the Hybrid Cloud: Unlocking Success with Open Source Technologies](https://www.wearedevelopers.com/videos/883-embracing-the-hybrid-cloud-unlocking-success-with-open-source-technologies) - [Cyber Sleuth: Finding Hidden Connections in Cyber Data](https://www.wearedevelopers.com/videos/893-cyber-sleuth-finding-hidden-connections-in-cyber-data) ## Related Articles - [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Basic And Advanced Networking in Dart and Flutter](https://www.wearedevelopers.com/magazine/112-basic-and-advanced-networking-in-dart-and-flutter) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers)