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# IT Support

- **Company:** Boston, Inc.
- **Location:** Santa Ana, CA, United States
- **Experience:** Starter
- **Salary:** $52,000.0
- **Contract:** Permanent contract
- **Skills:** Dynamic Host Configuration Protocol, Domain Name System (DNS), Microsoft Office, Gsuite
- **Published:** July 17, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=091193dde82487c8

## About the Role

* 1-2 years' experience in Help Desk or Desktop Support
 * Working knowledge of Microsoft Office and Google Workspace
 * Basic understanding of networking and printing fundamentals (DHCP, DNS)
 * Strong attention to detail and professional demeanor
 * Strong written, verbal, and interpersonal communication skills
 * Solid organizational skills; able to manage multiple concurrent tasks/projects
 * Self-motivated with the ability to learn new systems independently
 * Comfortable taking initiative and thinking a step beyond the immediate request - able to consider what's actually needed, not just what's asked
 * Capable of independent judgment and on-the-fly corrections based on new information
 * Low voltage cabling a plus

## Description

* Receive and record support requests regarding hardware, software, peripheral support and maintenance.
 * Troubleshoot via phone, email, and in-person in a timely and accurate fashion.
 * Resolve basic issues independently, refer more complex issues up to the next level with the appropriate urgency and clear documentation.
 * Interact and open tickets with 3rd party vendors as necessary.
 * Onboarding and offboarding personnel.
 * Support IT project work as assigned for new deployments and configurations.


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