> Markdown version of [/jobs/ext/1321827-desktop-support-technician](https://www.wearedevelopers.com/jobs/ext/1321827-desktop-support-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Desktop Support Technician

- **Company:** Vensure Employer Solutions
- **Location:** Duluth, GA, United States
- **Experience:** Experienced
- **Salary:** $41,600.0 - $49,920.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Active Directory, Apple Mac Systems, Microsoft Azure, Issue Tracking Systems, Microsoft Office, Microsoft Servers, Windows Desktop, HR Software, Information Technology, User Accounts
- **Published:** July 17, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=b3830b2f5a14d0c9

## About the Role

skills from Tier 2 level teams for job mobility. Writing knowledge documents for training and educational purposes. Project work to assist upper-level teams and gain hands-on experience for more complex duties. Knowledge, Skills, and Abilities Exceptional customer service skills in person, over the phone, and through electronic communication. Ability to triage and troubleshoot unfamiliar issues. Willingness to learn new technologies. Knowledge of Microsoft server products, especially Active Directory and Azure. Proficient with Microsoft Office with emphasis on Excel and Word. Must be able to frequently sit, stand or bend for long periods of time and must also be able to lift 40 pounds and push/pull carts when necessary. Education & Experience Associate degree (A.A.) in relevant technical field from two-year college or university; or 1 year of related experience and/or training; or equivalent combination of education and experience. Strong knowledge of both MAC and
Windows desktop environments. Experience with Office 365 is a plus. CompTIA, Microsoft, or other technical certifications preferred. Must have knowledge of MAC OS and how to troubleshoot issues with the hardware.Minimum Qualifications: Associate degree in technical field desired A+, Technical Certifications desired 3-5 years of IT experience In depth knowledge of both MAC and Windows environments

## Description

We are seeking a Desktop Support Technician to join our team. The Desktop Support Technician will be able to support the customer with most technical issues from computers, printers, monitors, software, and phones. You will strive to achieve the best customer support through training, knowledge, and ingenuity. You always pride yourself in proper office etiquette and display professionalism.
Essential Duties and Responsibilities Work as part of a Desktop Support Team, answering questions and resolving software and hardware issues for employees either in person, via phone or through an enterprise ticketing system. Accept technical support calls and emails to the IT Department and track issues to resolution via an enterprise help desk system. Respond to telephone support calls, email, and internal requests. This requires support for Accounting, Payroll and HR software applications along with PC and Windows troubleshooting. Typical duties may include setup of user accounts, resetting of user passwords, general technology questions, setup and basic troubleshooting of PCs, mobile devices, printers and phones, and configuration and shipping of other devices as well. Document, track, and monitor problems to ensure timely resolution of issues. Provides hands-on or virtual training to help resolve user issues and develops troubleshooting guides and tips sheets as required. Learning new


## Related Videos

- [Developing the Rich Text Editor for DeepL.com](https://www.wearedevelopers.com/videos/1172-developing-the-rich-text-editor-for-deepl-com)
- [Full-stack role-based authorization in 45 minutes](https://www.wearedevelopers.com/videos/312-full-stack-role-based-authorization-in-45-minutes)
- [What if your HR software adapted to you, not the other way around?](https://www.wearedevelopers.com/videos/100259-what-if-your-hr-software-adapted-to-you-not-the-other-way-around)
- [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies)
- [Swapping Low Latency Data Storage Under High Load](https://www.wearedevelopers.com/videos/746-swapping-low-latency-data-storage-under-high-load)
- [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company)

## Related Articles

- [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)
- [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs)
- [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)
- [Quick guide: How to write a Software Developer CV](https://www.wearedevelopers.com/magazine/37-quick-guide-how-to-write-a-software-developer-cv)