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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Sr VoIP/Avaya Engineer (JC, CLT, JAX) - **Company:** Matlen Silver - **Location:** Jersey City, NJ, United States - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** VoIP, Collaborative Software, Computer Telephony Integration, Trunking, H.323 Protocol, Integrated Services Digital Networks, Microsoft Visio, Networking Basics, Microsoft PowerPoint, Session Manager SubSystems, Information Technology, Media Servers - **Published:** July 17, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=b687ca04e86ed01e ## About the Role Required QualificationsRequired Technical Skills (Must Have) * Avaya Voice / Contact Center Platforms * Avaya Communication Manager (ACM) * Avaya Session Manager & System Manager * Avaya AES, CMS, Media Servers * Call Center Engineering * ACD/PBX programming * IVR, vectors, adjunct routing, call flows * VoIP & Networking * SIP, RTP/RTCP, H.323 * QoS configuration, jitter analysis, bandwidth optimization * LAN/WAN networking fundamentals * Infrastructure & Integration * SBCs, SIP trunking, ISDN/PRI * CTI integrations * Multi-layered, enterprise-scale environments * Tools & Platforms * Visio, PowerPoint (executive-ready communication) * Engineering documentation and diagramming tool Professional Competencies * Strong program delivery mindset (timeline creation, dependency management, execution tracking) * Ability to communicate effectively with senior leadership and technical teams * Proven ability to operate in high-pressure, time-sensitive environments * Strong analytical, troubleshooting, and problem-solving skills * Self-directed, highly motivated, and capable of owning outcomes end-to-end * Experience working across globally distributed teams, * 8+ years of Contact Center / VoIP engineering experience * Bachelor's degree in Telecommunications, Computer Science, or related field (or equivalent experience) * 7+ years of hands-on experience implementing and supporting enterprise voice solutions Desired QualificationsNice to Have (Preferred Skills) * Experience with certificate lifecycle management, including use of Venafi or similar enterprise certificate management platforms * Experience with license management across Avaya Aura stack, including: * License tracking, compliance, and optimization * Coordination with vendors for entitlement and renewals * Exposure to Intrado E911 solutions * Familiarity with NICE call recording platforms * Knowledge of TCP/IP deep-dive troubleshooting ## Description Seeking a senior-level engineer with deep expertise in Avaya Contact Center and Voice platforms to support the Real-Time Collaboration (RTC) Contact Center Engineering organization. This role is responsible for engineering, implementation, and program delivery support for large-scale, high-availability Contact Center platforms aligned to "never down" service objectives. The candidate will operate at the intersection of engineering execution, program delivery, and senior leadership communication, supporting complex, fast-moving initiatives., * Lead implementation and configuration of Avaya Contact Center solutions based on approved engineering designs. * Partner with program delivery teams to develop timelines, milestones, and engineering execution plans. * Support business-driven initiatives and ensure alignment with enterprise architecture standards. * Provide clear, structured status updates and risk articulation to senior leadership. * Develop and maintain engineering documentation, including: * Build guides and configuration standards * Bill of Materials (BOMs) and cost estimates * Infrastructure and placement requests * Provide L3/L4 engineering support for complex, integrated voice environments. * Create and maintain installation, configuration, and operational procedures for core Avaya platforms. * Participate in cross-functional design and troubleshooting efforts across voice, network, and application teams. ## Related Videos - [Closing Keynote by Joel Spolsky](https://www.wearedevelopers.com/videos/615-closing-keynote-by-joel-spolsky) - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) - [Trunk-Based Development at Scale: Real-World Insights from a High-Traffic Luxury E-Commerce Platform](https://www.wearedevelopers.com/videos/1435-trunk-based-development-at-scale-real-world-insights-from-a-high-traffic-luxury-e-commerce-platform) - [The Vonage Trivia Voyage: Quiz Your Way to the Top!](https://www.wearedevelopers.com/videos/1077-the-vonage-trivia-voyage-quiz-your-way-to-the-top) - [100 times more frequent deployments: How did we create a high performance team?](https://www.wearedevelopers.com/videos/1069-100-times-more-frequent-deployments-how-did-we-create-a-high-performance-team) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) ## Related Articles - [Why Attend a Developer Event in 2026?](https://www.wearedevelopers.com/magazine/688-why-attend-a-developer-event-in-2026) - [Top Must-Visit Developer Conferences in the US in 2026](https://www.wearedevelopers.com/magazine/679-top-must-visit-developer-conferences-in-the-us-in-2026) - [Dev Digest 121 - AI goes offline](https://www.wearedevelopers.com/magazine/456-dev-digest-121-ai-goes-offline) - [93 Java Interview Questions You Should Prepare For](https://www.wearedevelopers.com/magazine/14-93-java-interview-questions-you-should-prepare-for) - [5 Reasons Why Attending Conferences in 2026 Matters More Than You Think](https://www.wearedevelopers.com/magazine/692-5-reasons-why-attending-conferences-in-2026-matters-more-than-you-think) - [What Makes WeAreDevelopers World Congress Different From Every Other Tech Event?](https://www.wearedevelopers.com/magazine/701-what-makes-wearedevelopers-world-congress-different-from-every-other-tech-event)