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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # L2/L3 Production Support engineer - **Company:** Eclaro International Inc. - **Location:** Piscataway, NJ, United States - **Experience:** Experienced - **Salary:** $100,000.0 - $125,000.0 - **Contract:** Permanent contract - **Skills:** Java (Programming Language), Bioinformatics, Linux, Standard Sql, Shell Script, Software Engineering, Information Technology - **Published:** July 17, 2026 - **Apply:** https://www.careers-eclaro.com/job/5799/production_support_engineer#apply-now-header ## About the Role * In addition to the below, a Bachelor of Science in Computer Science or related field is required, and 5-7 years of hands-on work experience. * 3+ years of strong production support (L3 support) experience or software development experience * Working Knowledge in Java, Shell scripting, Linux and SQL * Experience in Finance (Banking) domain preferred * Experience with Ticketing tools like Jira preferred * Excellent communication and interpersonal skills * Strong analytics skills, with ability to proactively identify issues before they become major problems * Able to thrive in a fast paced, deadline driven environment * Detail oriented, demonstrating thoroughness and strong ownership of work * Quick learner with a demonstrated strong aptitude for learning new technologies and understanding how to utilize them * Able to prioritize in a fast moving, high pressure, constantly changing environment; Good sense of urgency - problem management and escalation * Work independently be able to communicate effectively with users, development and support teams during down times and when there are questions or issues to be addressed ## Description * Our client, a rapidly growing FinTech, is seeking an L2/L3 Production Support engineer who is passionate about applying technology to solve complex challenges. * This role will work with the technology teams and clients to help investigate & resolve any questions or issues that are raised regarding the platform. * The software is built using cutting edge technologies and the developers work on a variety of projects designing, building, enhancing and maintaining the code base for the core product., * Take ownership of user problems and be proactive when dealing with user issues. * Monitor all alerts and report any issues that may significantly impact the business * Monitoring, analysis, troubleshooting problems, providing code fixes and testing * Create/develop/utilize application monitoring solutions to enhance application availability and performance in production * Conduct root-cause analysis as and when needed and propose corrective action plan * Follow an established set of processes while handling issues and for proper escalation of unresolved issues to appropriate internal/external teams * Responsible for report, requests (like RFP), Maintaining the SLA (Service Level Agreement) and account payable records * Maintain logs of all issues and ensure resolutions according to quality assurance tests for all production processes * Ensure on-time delivery of all assigned tasks - incidents, problem tickets, etc. * Adhere to the defined support delivery process/guidelines like Problem, Management, Incident Management, Change Management, SLA Compliance, Productivity, and other application goals, etc. * Identify and learn more about the software and hardware used/ supported by the organization * Develop/propose innovative approaches on process improvements & automation possibilities ## Related Videos - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [MCP doesn’t suck — your agent does](https://www.wearedevelopers.com/videos/100202-mcp-doesn-t-suck-your-agent-does) - [How building an industry DBMS differs from building a research one](https://www.wearedevelopers.com/videos/768-how-building-an-industry-dbms-differs-from-building-a-research-one) - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) - [Docker exec without Docker](https://www.wearedevelopers.com/videos/1094-docker-exec-without-docker) - [Analytics in the Age of Agentic AI: A tour of ClickHouse and Langfuse](https://www.wearedevelopers.com/videos/100240-analytics-in-the-age-of-agentic-ai-a-tour-of-clickhouse-and-langfuse) ## Related Articles - [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [Best Countries for Software Engineers](https://www.wearedevelopers.com/magazine/267-best-countries-for-software-engineers) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer) - [How Much Does a Software Engineer Make? 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