> Markdown version of [/jobs/ext/1322505-it-and-av-support-technician](https://www.wearedevelopers.com/jobs/ext/1322505-it-and-av-support-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT and AV Support Technician - **Company:** Sky Systems, Inc. - **Location:** Burlington, MA, United States - **Experience:** Starter - **Contract:** Permanent contract - **Skills:** Application Layers, JIRA, BASIC (Programming Language), Desktop Computing, Network Architecture, Networking Basics, TCP/IP, Cisco WebEx, Wireless Access Point, Working Model 2D, Break Fix, Laptops, Servicenow - **Published:** July 17, 2026 - **Apply:** https://www.dice.com/job-detail/bc157ac8-9d0e-43e3-b5a2-c661170ae8cb ## About the Role * 2 4 years of experience in IT and AV support. * Hands-on troubleshooting experience with desktops, laptops, and meeting room devices. * Basic understanding of network fundamentals (LAN ports, cabling, patching, device resets). * Familiarity with conferencing platforms (Microsoft Teams, Zoom, Webex). * Ability to perform physical tasks, including lifting equipment and working at height. * Strong communication, customer service, and documentation skills. * Ability to follow SOPs, ticketing processes, and escalation guidelines. Good-to-Haves * Experience using ITSM tools (ServiceNow, Jira). * Exposure to AV control systems or room management systems. * Basic understanding of AV-over-IP or networked AV environments. * Experience working in enterprise or fast-paced onsite environments. * Entry-level certifications (CompTIA A+, ITIL Foundation, basic AV training). * Audio Visual Support * Basic understanding of networking and TCPIP * Basic understanding of fiber, copper, network infrastructure * Crestron Fusion * Hardware support * Experience working with technologies such as Extron, Crestron, Fusion, Managed Teams Room devices * Ability to explain networks and connection types and troubleshoot multiple connection types \(Home or Corp\) * Ability to explain work with and differentiate between different connection types & troubleshoot connectivity * Skilled Communications "Specialist, " known for delivering clear and succinct messages without disclosing internal details. * Experience working in an enterprise environment with Crestron/Fusion at the server and application layer * Experience supporting Microsoft, Lenovo, Client, Dell & Apple Certified * CompTI certA A+ * OEM Certifications ## Description The L1 + AV Technician will provide onsite support for desktops, audio-visual systems, basic network/infra checks, and conference room operations. The technician will perform troubleshooting, coordinate with remote teams and vendors, and ensure smooth day-to-day operations across the site. Working Model: This is a Dispatch support / on-need basis / Part Time position in Burlington, MA where once there is a ticket raised at the client site, we will inform you at least 24 hours prior for the next on-site visit to troubleshoot and resolve the ticket and the number of visits in a month is not fixed as it is totally depend on number of tickets that will be raised in that particular month so, it might be 1, 2 or 3 etc. The minimum working hours for every visit are two hours. The volume of on-site visits is not very heavy so you can take this as a second project too, if you are currently employed and can manage both the positions simultaneously. Support will be between weekdays M F, if anything comes outside of it, we will inform you. Responsibilities * Perform desktop and notebook troubleshooting, including warranty repair coordination and break-fix activities. * Manage and track loaner/spare devices using customer-provided systems. * Provide L1 AV support for meeting rooms, including device checks, resets, room readiness, and basic hardware troubleshooting. * Manage conference room accounts (add/remove users, password resets, ownership updates). * Assist with basic troubleshooting of corporate printers (toner replacement, waste cartridge changes). * Provide smart-hands assistance for onsite infrastructure and network checks (ports, cabling, patch panels, access points, power verification, device resets). * Coordinate with third-party vendors and procurement teams when required. * Support equipment replacement or reset during failures under guidance from central IT. * Ability to work at height when required (ladder/lift). * Maintain communication with onsite/offsite teams to report changes, issues, or updates. * Ensure proper coverage during leaves and follow site operational processes/SOPs. ## Related Videos - [Don’t shoot yourself in the foot.](https://www.wearedevelopers.com/videos/580-don-t-shoot-yourself-in-the-foot) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most) - [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software) ## Related Articles - [How to Write a CV and Interview if You Don't Fully Qualify For The Job](https://www.wearedevelopers.com/magazine/183-how-to-write-a-cv-and-interview-if-you-don-t-fully-qualify-for-the-job) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [Tips on mastering remote job interviews](https://www.wearedevelopers.com/magazine/23-tips-on-mastering-remote-job-interviews) - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Best US AI Conferences for CTOs in 2026: Build vs. Buy, Vendor Evaluation, and Peer Intelligence](https://www.wearedevelopers.com/magazine/736-best-us-ai-conferences-for-ctos-in-2026-build-vs-buy-vendor-evaluation-and-peer-intelligence)