> Markdown version of [/jobs/ext/1322651-desktop-support-technician](https://www.wearedevelopers.com/jobs/ext/1322651-desktop-support-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Desktop Support Technician - **Company:** Gdr Group, Inc. - **Location:** Plano, United States (Remote available) - **Experience:** Starter - **Salary:** $37,440.0 - $41,600.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Antivirus Softwares, Apple Mac Systems, Microsoft Outlook, Dynamic Host Configuration Protocol, Domain Name System (DNS), Google Talk, Issue Tracking Systems, Virtual Private Networks (VPN), Kernel-Based Virtual Machine, Microsoft Office, Network Connections, Windows Domain, Remote Access Technology, Software Engineering, Gsuite - **Published:** July 17, 2026 - **Apply:** https://www.dice.com/job-detail/8235a3bd-e2b5-4f6c-a7c1-92941b954c66 ## About the Role We are seeking a highly motivated Desktop Support Technician with strong technical skills and a passion for providing outstanding customer service. The ideal candidate is proactive, detail-oriented, and thrives in a fast-paced environment. You will be part of a supportive IT team focused on delivering reliable technology solutions and exceptional user experiences., * 1-2+ years in a desktop support or corporate helpdesk environment preferred * Technically inclined and eager to learn new tools and platforms * Clear and concise communicator with the ability to explain technical concepts to non-technical users * Familiar with Windows 10/11; Mac OS experience is a plus * Skilled in teamwork and conflict resolution in a professional setting * Self-starter with strong follow-through and attention to process * Able to work independently while following team procedures and protocols ## Description Technical Support * Provide timely support for hardware and software issues for both Windows and Mac environments * Troubleshoot remotely using VNC and KVM switch * Reimage systems, install OS and standard software (onsite and remote) * Coordinate warranty support with Dell and schedule onsite service when needed * Resolve common technical issues, including: * Network connectivity * System crashes/blue screens * Printing problems * Virus removal * Basic administration and troubleshooting of: * DHCP / DNS * Active Directory * VPN and remote access tools * Windows domain account issues * Wireless connectivity and hotspots * Collaborate with the network team on basic troubleshooting tasks * Provide Tier 1 support for Google Workspace, MS Office, Box, Logitech video systems, and Zoom * Perform basic mobile device management including deployment, collection, inventory, and reset/wipe procedures Customer Service * Deliver prompt and courteous user support via: * Wolken ticketing system (incident resolution and device lifecycle tasks) * Google Chat and Gmail (Outlook familiarity is a plus) * Zoom Calling and Zoom video conferencing * Maintain a positive user experience with clear communication and professionalism Asset & Inventory Management * Maintain accurate records of hardware assets * Ensure timely deployment, collection, and tracking of end-user devices Special Projects & Additional Duties * Assist with software and process testing and validation * Create clear, user-friendly technical documentation * Provide 1:1 or group technical training (remote or in-person) * Support office signage placement and daily ticket review/assignment tasks * May require occasional travel to other office locations, This position primarily supports users at a designated client office but may also be assigned to provide onsite support at other client locations within the same city or region when business needs require it. Travel Expectations * Travel for this role is rare and only occurs on a limited, as-needed basis for special projects or during acquisition-related transitions. ## Related Videos - [Beyond the 9–5: Designing Work Around Humans](https://www.wearedevelopers.com/videos/1321-beyond-the-9-5-designing-work-around-humans) - [Why Git Still Matters](https://www.wearedevelopers.com/videos/100288-why-git-still-matters) - [Beyond Prompting: Building Scalable AI with Multi-Agent Systems and MCP](https://www.wearedevelopers.com/videos/1454-beyond-prompting-building-scalable-ai-with-multi-agent-systems-and-mcp) - [The ABC of DX](https://www.wearedevelopers.com/videos/727-the-abc-of-dx) - [Advanced Cypress: custom assertions and tasks](https://www.wearedevelopers.com/videos/790-advanced-cypress-custom-assertions-and-tasks) - [Small, Secure, Interconnected: The next Internet Protocol](https://www.wearedevelopers.com/videos/100062-small-secure-interconnected-the-next-internet-protocol) ## Related Articles - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers)