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# IT Helpdesk Specialist

- **Company:** Arthur Lawrence
- **Location:** Honolulu, HI, United States
- **Contract:** Permanent contract
- **Skills:** Virtual Private Networks (VPN), Network Troubleshooting, TCP/IP, Network Routers, Information Technology, Verifone
- **Published:** July 17, 2026
- **Apply:** https://www.dice.com/job-detail/e8fae4b5-174b-4969-8e6c-0b14196d7b61

## About the Role

* Experience providing Tier 1/Tier 2 technical support for retail IT systems, including POS hardware/software, back-office systems, printers, and network troubleshooting.
 * Strong knowledge of retail networking (TCP/IP, VPNs, wireless, switches, routers) with experience resolving hardware, software, payment processing, and connectivity issues.
 * Experience with IT service management, incident documentation, system maintenance, technology deployments.

Nice to Have Skills:

 * Experience supporting Gilbarco Passport POS, Verifone/EMV payment devices, and fuel dispenser communication systems.
 * Familiarity with ITIL practices, asset management, and convenience store or fuel retail environments.



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