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# IT Helpdesk Technician

- **Company:** MAPEI Corporation
- **Location:** Deerfield Beach, United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Microsoft Access, Microsoft Word, Microsoft Excel, Microsoft Windows, Microsoft Outlook, System Configuration, Information Technology Operations, Microsoft Office, Microsoft PowerPoint, Software Engineering, Diagnostic Tools
- **Published:** July 17, 2026
- **Apply:** https://www.dice.com/job-detail/6d45cbff-0421-4a1c-b90b-3940d3f381fd

## About the Role

* High school diploma or GED required; associate's degree or technical training preferred.
 * 1-2 years of related experience or equivalent combination of education and training.
 * Proficiency in Microsoft Office (Word, Excel, Outlook, Access, PowerPoint); familiarity with Outlook calendar and inbox; experience with Microsoft Office preferred.
 * Ability to work in a Windows environment.
 * Physical Requirements: Must be able to stand, crawl under desks, reach overhead, and lift or carry equipment as needed to support IT operations.

## Description

Join MAPEI Corporation, a global leader in construction chemicals and building materials. As a Help Desk Technician, you will support smooth IT operations by resolving technical issues and assisting end users across the organization. This role requires strong troubleshooting skills, excellent communication, and a proactive approach to problem-solving., * Respond to help requests via phone and email, documenting issue details and user information.

 * Troubleshoot hardware and software issues using diagnostic tools and online resources.
 * Perform hands-on fixes including installations, upgrades, backups, and system configurations.
 * Maintain and update help desk records, escalating issues when necessary.
 * Conduct preventative maintenance on workstations and peripherals.
 * Follow up with users to confirm resolution and satisfaction.
 * Analyze support trends and recommend improvements.
 * Create help sheets and FAQs for end users.
 * Adhere to company policies, procedures, and safety regulations.
 * Perform other duties as assigned.


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