> Markdown version of [/jobs/ext/1323308-it-field-engineer](https://www.wearedevelopers.com/jobs/ext/1323308-it-field-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Field Engineer - **Company:** DPR Construction - **Location:** Richmond, VA, United States - **Contract:** Permanent contract - **Skills:** Adobe Analytics, Asana, VoIP, Dynamic Host Configuration Protocol, Enterprise Content Management, Human-Computer Interaction, Virtual Private Networks (VPN), Network Protocols, TCP/IP, Network Routers, File Transfer Protocol (FTP), Peripherals, Microsoft InTune, Information Technology, SolarWinds (Software), Deployment Automation - **Published:** July 17, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=3ec8772415015abd ## About the Role * Excellent organizational , interpersonal , time-management skills * Technically skilled in networking Cisco Meraki hardware (MX, Router, Switch, VPN), Networking Protocols ( TCP/IP , DHCP, FTP/SFTP, HTTPS) * Able to support video conferencing and scheduling hardware/software * Experience supporting Dell/ Lenovo /Microsoft workstations and peripherals * Able to support Mobile devices ( i OS/Android) * Skilled in Microsoft O ffice 365 and supporting diverse applications * Ability to react quickly and efficiently to high pressure situations * Expert in troubleshooting and root cause analysis * Team player, accepts & seeks feedback * Perform quality work within deadlines with or without direct supervision * Interact professionally with other employees, customers, and suppliers * Work effectively as a team contributor on all assignments * Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations * Experience with Monday.com project tracking a plus * Experience with Meraki a plus * Experience with Microsoft Teams a plus * Experience with Poly VC / VOIP a plus * Experience with Microsoft Intune a plus * Experience with Microsoft Autopilot a plus. * Experience with fiber optic technology * Experience with low voltage Education * AA degree in Co mputer Science or related field preferred , or equivalent related work experience * ITIL Foundation certification preferred * CompTIA A+ and Network+ preferred * CCNA or MCSA certifications a plus * ECMS (Meraki) a plus Experience * 3 + years experience in Technical Support role * 1 + year experience in a Field Support role * AEC industry experience a plus, * Ability to lift 50 lbs. ## Description This is an on-site position responsible for providing superior customer service and quality technical support for internal employees and external collaborative business partners. The ITFE will work as a part of a team to support employees located at large construction jobsite s in Richmond , V A . Responsibilities * Interacts in - person, via telephone, email, IM, and web interface to assist users across assigned project sites . * Analyze s , prioritize s , troubleshoot s , and resolve s technical issues, including employee laptops and mobility devices in a timely fashion in accordance with SLAs and OLAs . * Installs and maintains software /equipment/networks at assigned jobsite s . * Responsible for creation, tracking, and resolving incidents and tasks in SolarWinds/ Samanage . * Records, tracks, and audits equipment using the established asset management system ( Samanage ) and processes, including asset recovery at assigned jobsite s . * Responsible for maintaining company security through established tools. * Responsible for implementing rollouts for company technology that may impact assigned jobsite s . * Follows ITIL processes for incident and problem management. * Provides IT training during onboarding and provisions assets following established best practices. * Provide relevant input for technical and process improvements to contribute and the overall effectiveness of the DPR IT organization. * Takes i nitiative to work with other cross-functional IT team members to improve the quality of service. * Remains current on information technology, especially mobility solutions for business needs. * Works with jobsite team s to design and i mplement infrastructure according to company standards . * Liaison with project team members to plan for jobsite IT needs during project lifecycle s . * Determine s , recommend s , procure s , and execute s products or services that best fit the requesters needs, within DPR large project standards. * Implement s and follow s large project jobsite standardization practices. * Work s with service providers and trade partners to install and implement jobsite technologies. * Responsible for mobilization and demobilization of IT equipment at field offices and other remote areas across project site s * Ensures quality customer service by maintaining ownership of jobsite escalated issues until resolved, including communication and root cause analysis. * Flexibility to identify , obtain approval, and self-schedule afterhours or weekend work when needed. * Troubleshoot s various technical issues as level 1, level 2, or level 3 support . * Coordinate and track IT project deadlines and tasks. ## Related Videos - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [A Founder's Journey : From Startup Chaos to Purposeful Growth](https://www.wearedevelopers.com/videos/1926-a-founder-s-journey-from-startup-chaos-to-purposeful-growth) - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [Mastering Remote Work: Tips for Developers](https://www.wearedevelopers.com/magazine/558-mastering-remote-work-tips-for-developers) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)