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# Help Desk Specialist

- **Company:** Sedona Technologies
- **Location:** Moline, IL, United States
- **Experience:** Experienced
- **Salary:** $43,680.0 - $47,840.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Word, Microsoft Excel, Software Applications, VoIP, Microsoft Outlook, Microsoft Office, Microsoft Servers, Network Service, Microsoft PowerPoint, Software Engineering, Software Systems, Information Technology, Vmware
- **Published:** July 17, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=5a62f52d7a1d990a

## About the Role

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 * Previous administrative experience

 * Self-starter with multi-tasking skills and great adaptability skills

 * Maintain high level of confidentiality

 * Excellent verbal and written communication skills

 * 3 - 5 years successful Help Desk experience

 * Demonstrated proficiency (intermediate level) in computer applications such as Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

 * Proficient with Microsoft Server / Exchange

 * Familiar with VMware

 * Proficient with VOIP technologies

## Description

The information Technology Specialist provides support to company users of computer applications and, * Assist users and provide support for company owned hardware and software.

 * Completes ordering, tracking, imaging, and deployment of hardware for the IT department.

 * Maintain a troubleshooting tracking log ensuring timely resolutions of problems.

 * Collaborate with other IT functions including network services, software systems and/or application development in order to restore service and/or identify problems.

 * Identify scans and cleans infected desktop/laptop systems.

 * Document solutions to problems and recommends fundamental changes to systems configurations to prevent recurrences.

 * Provide feedback on problematic trends and patterns in technical support to supervisor.

 * Handle problem recognition, research, isolation, resolution and follow-up for routine user problems, referring more complex problems to supervisor or technical staff.

 * Call software and hardware vendors to request service regarding defective products.

 * Write or revise user training manuals and procedures.

 * Install personal computers, software, and peripheral equipment.

 * Run cabling and install electronic technology as required to accommodate all company-based facilities.

 * Answer, evaluate, and prioritize incoming all IT Helpdesk requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies.

 * Consults with programmers to explain software errors or to recommend changes to programs.

 * Continuously work in a manner that is safe to self and others.

 * Other duties as assigned.


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