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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Systems Specialist - **Company:** MDB Health Services - **Location:** Flowood, MS, United States - **Experience:** Starter - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Antivirus Softwares, Apple Mac Systems, Software Applications, CompTIA Network+, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Virtual Private Networks (VPN), Network Security, Network Troubleshooting, Network Architecture, Network Protocols, Azure Active Directory, Service Pack, Software Engineering, TCP/IP, Wide Area Networks, Wireless Access Point, Network Routing, Network Routers, Connectivity Problems, Peripherals, Information Technology, Gsuite, Cisco, User Accounts - **Published:** July 17, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=d8885aaf69fe5365 ## About the Role * Bachelor's degree or equivalent work experience in Computer Science, Information Technology, or a related field * 1 to 3 years proven experience as an IT Systems Specialist, Network Technician, or similar role * Strong knowledge of desktop operating systems (Windows, macOS) and software applications (Microsoft 365, Google Workspace, DNS filter management, antivirus software, etc.) * Solid understanding of networking protocols and services (TCP/IP, DNS, DHCP, VPN) and hands-on experience managing network infrastructure (switches, routers, wireless access points) * Proficiency in troubleshooting hardware, software, and network connectivity issues * Excellent problem-solving and analytical skills to diagnose and resolve technical issues * Strong communication and interpersonal skills to patiently and effectively interact with end-users and provide exceptional customer service * Ability to work independently and prioritize tasks in a fast-paced, multi-site environment * Relevant certifications such as CompTIA A+, CompTIA Network+, Cisco CCNA, Microsoft Certified Desktop Support Technician (MCDST), or similar certifications are desirable ## Description The role of the IT Systems Specialist will be responsible for providing training, technical support, and troubleshooting assistance to end-users, ensuring the smooth implementation and operation of all systems. The IT Systems Specialist will play a crucial role in resolving hardware, software, and network issues, managing user accounts, and assisting with the implementation of new technologies to support our distributed facilities., * Provide technical support and troubleshooting assistance to end-users via phone, email, remote, or in-person * Diagnose and resolve hardware and software issues related to desktop and laptop systems, printers, peripherals, and other IT equipment * Install, configure, and maintain operating systems, software applications, and security patches * Manage user accounts, permissions, and access rights in Active Directory, Microsoft Entra ID, and other relevant systems * Configure, monitor, and maintain local and wide area networks (LAN/WAN), ensuring secure and reliable connectivity across multiple locations * Troubleshoot network routing, switching, wireless, and VPN connectivity issues * Manage company-wide network security tools, firewalls, and filtering * Assist in the planning, testing, and implementation of new technologies, including hardware, software, and network upgrades * Document and maintain accurate records of hardware inventory, support requests, resolutions, and system/network configurations * Provide training and guidance to end-users on the effective use of desktop systems and software applications * Stay up to date with emerging technologies and industry trends to enhance technical knowledge and skills * Maintain IT policies, procedures, and security guidelines to ensure the confidentiality and integrity of organizational data and compliance standards * Special projects as assigned ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Hacking MSSQL on Cloud. 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