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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Technician Tier 2 - **Company:** Complete Business Systems Of Colorado, Inc. - **Location:** Arvada, CO, United States - **Salary:** $58,000.0 - $68,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Microsoft Azure, Business Software, Cloud Computing, Disaster Recovery, Image Management, Networking Hardware, Subnetting, Virtual Private Networks (VPN), Network Security, Microsoft Windows SDK, Network Architecture, Network Diagrams, Routing, Network Protocols, Software Engineering, Virtual Hosting, Virtual Local Area Networks, Backup and Restore, Wireless Access Point, Network Routers, Data Storage Technologies, Firewalls (Computer Science), Network Server - **Published:** July 17, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=523cfe44ae38ad56 ## About the Role Travel: Must have reliable transportation and a valid Driver's License and insurance as you will visit client sites within the local region regularly., * Strong understanding of network infrastructure, network hardware, and systems software. * Ability to work with multiple vendors to implement, administer, and troubleshoot network infrastructure devices, including wireless access points, firewalls, routers, switches, controllers. * Knowledge of application transport and network infrastructure protocols. * Ability to create accurate network diagrams, and detailed documentation of client configurations and procedures for knowledge base system. * Provides specific detailed information for hardware and software selection. * Ability to quickly learn new or unfamiliar technology and products using documentation and internet resources. * LAN and WAN experience with complex structures, subnets, VLANS, ACL, and security. * Ability to think through problems and visualize solutions. * Ability to work with all levels of staff within and outside of IT and outside the organization. * A self-starter able to work independently but comfortable working in a team environment. * Good analytical and problem-solving skills. Beneficial skills and certifications: * Microsoft 365 Fundamentals (MS-900) (2022) or equivalent * Microsoft AZ-500: Microsoft Azure Security Technologies * Microsoft AZ-900: Microsoft Azure Fundamentals * Hands-on foundation with Windows OS's and an understanding of Microsoft 365 for Enterprise Suite. * Solid experience in troubleshooting issues related to servers, workstations, and connectivity devices. * Practical knowledge of hardware/software network security platforms and VPN's. * Data storage solutions with SAN, NAS, or Clustered * Hands-on experience with routing/switching infrastructures, transport technology, network protocols. * Server and client backup technologies, and image management * Virtual hosting and Cloud technologies, including Azure, Microsoft Platform is a definite plus. Interpersonal Skills * Team player, independent problem solver, and owning to the end attitude. * Strong ability to communicate technical subjects/network requirements to non-technical audiences. * Capable of independent decision making based on broad managerial direction. ## Description * IT Support relating to technical issues involving core business applications and operating systems. * Support of disaster recovery solutions. * Monitor the remote monitoring and management system alerts and notifications and respond accordingly through service tickets. * Work with the Service Desk Dispatcher to ensure requests are routed to the proper resource to be resolved quickly and efficiently. * Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages. * Provides support to end users on a variety of issues. * Identify, research, and resolve technical problems. * Respond to phone calls, emails, and personnel requests for technical support. * Document, track, and monitor the problem to ensure a timely resolution. * Participate in discovery sessions with prospects and customers to gather and understand their technical and functional requirements. * Interface with customer's executives and technical representatives, CBS partners, and all levels of CBS employees. ## Related Videos - [Small, Secure, Interconnected: The next Internet Protocol](https://www.wearedevelopers.com/videos/100062-small-secure-interconnected-the-next-internet-protocol) - [Kubernetes Security - Challenge and Opportunity](https://www.wearedevelopers.com/videos/412-kubernetes-security-challenge-and-opportunity) - [Creating a routing app with Google Maps API from scratch](https://www.wearedevelopers.com/videos/831-creating-a-routing-app-with-google-maps-api-from-scratch) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Azure-Well Architected Framework - designing mission critical workloads in practice](https://www.wearedevelopers.com/videos/1529-azure-well-architected-framework-designing-mission-critical-workloads-in-practice) - [A Technical Introduction to Bitcoin's 2nd Layer- The Lightning Network](https://www.wearedevelopers.com/videos/15-a-technical-introduction-to-bitcoin-s-2nd-layer-the-lightning-network) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [IT Salaries in Austria](https://www.wearedevelopers.com/magazine/286-it-salaries-in-austria) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)