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# IT Support Technician

- **Company:** EOS Inc.
- **Location:** San Francisco, CA, United States (Remote available)
- **Experience:** Experienced
- **Salary:** $75,000.0 - $85,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Access, Microsoft Windows, Apple Mac Systems, System Configuration, Identity and Access Management, Issue Tracking Systems, Windows Desktop, Okta, Peripherals, Slack, Deployment Automation, Gsuite, User Accounts
- **Published:** July 17, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=1dc01be90b097c7c

## About the Role

* Minimum of 2-4 years in a Help Desk, Desktop Support, or IT Support role.
 * Technical Skills: Strong understanding of macOS, and familiarity with Windows. Experience with Microsoft 365, Google Workspace, and Identity/Access Management (IAM) tools.
 * Customer Service: Exceptional interpersonal skills with the ability to explain complex technical concepts to non-technical users.
 * The ability to lift equipment up to 40 lbs as well as stand for long periods of time.

## Description

Onboarding New Hires

 * Device Provisioning: Image and configure laptops (Windows and/or macOS) using deployment tools so they are ready for day one.
 * System Access: Set up and manage user accounts, permissions, and email setups across core platforms (e.g., Okta, Google Workspace, Slack, etc.).
 * New Hire Orientation: Walk new hires through hardware setup, system logins, and provide a basic walkthrough of internal IT tools and security protocols.

Walk-Up & Help Desk Support

 * In-Person Triage: Deliver hands-on, walk-up support for in-office employees, efficiently diagnosing and resolving hardware, software, and peripheral issues.
 * Remote Support: Assist remote or hybrid staff via chat, ticketing systems, phone, and video calls.

Hardware & Asset Management

 * Workstation Setup: Deploy monitors, docking stations, and peripherals. Connect power, networking, and cable manage.
 * Laptop Imaging: Perform OS imaging, software patching, and system updates for new deployments and hardware refreshes.
 * Asset Tracking: Maintain an accurate inventory of all IT hardware, including laptops, monitors, docking stations, and mobile devices.


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