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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Helpdesk Technician - Tier 2 - **Company:** Allied Llc - **Location:** Kent, WA, United States - **Salary:** $50,000.0 - $65,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Active Directory, Microsoft Outlook, Cyber Security, Desktop Computing, Microsoft Exchange Server, Identity and Access Management, Virtual Private Networks (VPN), Network Troubleshooting, Microsoft Office, Networking Basics, Windows Desktop, Wi-Fi Technology, Reliability of Systems, User Accounts - **Published:** July 17, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=d04f9c0dce9a3291 ## About the Role The ideal candidate is hands-on, resourceful, patient, and comfortable working directly with employees who have varying levels of technical experience. You should be able to diagnose issues, communicate solutions clearly, and know when a problem requires escalation., * Previous experience in an IT Helpdesk, Desktop Support, or Tier 2 technical support role. * Hands-on experience with: o Microsoft 365 o Microsoft Active Directory o Microsoft Exchange/Exchange Online o Windows 11 and Windows desktop support o Mobile Device Management (MDM) o Apple device management and Apple Business Manager (ABM) o Microsoft Office applications o Basic networking and connectivity troubleshooting * Strong problem-solving and troubleshooting skills. * Ability to communicate technical information clearly to non-technical users. * Strong customer-service mindset and professional communication skills. * Ability to prioritize multiple requests and work independently. * Reliable, organized, and comfortable taking ownership of issues through resolution. Preferred Qualifications Experience with IT security practices, user-access management, hardware deployment, network troubleshooting, vendor coordination, and supporting a multi-location organization is a plus. ## Description We are seeking an experienced and service-oriented Tier 2 IT Helpdesk Technician to provide day-to-day technical support for our employees and technology systems. This role goes beyond basic Tier 1 support and password resets. We are looking for someone who can independently troubleshoot hardware, software, network, email, and mobile-device issues while providing responsive and professional support to our team., * Provide Tier 2 technical support for desktops, laptops, mobile devices, software, and user accounts. * Troubleshoot and resolve issues involving Windows 11 and Windows desktop environments. * Administer and support Microsoft 365, Microsoft Active Directory, and user accounts. * Support Microsoft Exchange and Exchange Online, including email configuration and troubleshooting. * Manage and troubleshoot mobile devices using Mobile Device Management (MDM) solutions. * Support Apple devices and Apple Business Manager (ABM). * Diagnose basic network connectivity, Wi-Fi, printer, VPN, and peripheral issues. * Install, configure, maintain, and troubleshoot computers, software, and other IT equipment. * Provide support for Microsoft Office applications, including Outlook, Word, Excel, Teams, and related applications. * Assist with employee onboarding and offboarding, including account setup, equipment deployment, access permissions, and device recovery. * Document technical issues, resolutions, equipment, and recurring problems. * Identify opportunities to improve IT processes, security, system reliability, and the overall employee experience. * Coordinate with outside IT vendors or higher-level technical resources when escalation is necessary. ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Developing the Rich Text Editor for DeepL.com](https://www.wearedevelopers.com/videos/1172-developing-the-rich-text-editor-for-deepl-com) - [Thinking Differently - How to Make Money from Cyber Attacks & Cheats](https://www.wearedevelopers.com/videos/745-thinking-differently-how-to-make-money-from-cyber-attacks-cheats) - [Full-stack role-based authorization in 45 minutes](https://www.wearedevelopers.com/videos/312-full-stack-role-based-authorization-in-45-minutes) - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) - [Cyber Security: Small, and Large!](https://www.wearedevelopers.com/videos/259-cyber-security-small-and-large) ## Related Articles - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)