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# IT Desktop Support

- **Company:** Gaylor Electric
- **Location:** Charlotte, NC, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Remote Desktop Services, Windows Desktop, Computer Equipment
- **Published:** July 17, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=b346302ddf478385

## About the Role

* Uses Gaylor Performance Values as tools to fulfill all job responsibilities
 * Possesses an outgoing, amiable personality, and desire to help others
 * Effective communication skills, both verbal and written
 * Knowledgeable in the Windows desktop environment
 * Maintains confidentiality of all Company information
 * Excellent time management skills and ability to multitask, * CompTIA A+ preferred; may be obtained within first year of employment, * Previous desktop support or IT helpdesk experience preferred

## Description

* Maintains appropriate records, files, and documentation
 * Responds to support requests and takes necessary steps to resolve problems
 * Documents support issues and solutions
 * Remote problem-solving through use of remote connection tools
 * Diagnoses Windows and PC hardware issues
 * Laptop, tablet, cell phone configurations and deployments
 * Basic troubleshooting of LAN and connectivity issues
 * Performs data migrations and assists in data restorations on local devices


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