> Markdown version of [/jobs/ext/1323664-it-support-specialist-ii](https://www.wearedevelopers.com/jobs/ext/1323664-it-support-specialist-ii). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# IT Support Specialist II

- **Company:** Maysteel Industries, LLC
- **Location:** Allenton, WI, United States
- **Experience:** Expert
- **Salary:** $60,000.0 - $70,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Desktop Computing, Monitoring of Systems, Issue Tracking Systems, Virtual Private Networks (VPN), Network Troubleshooting, Enterprise Software Applications, Software Troubleshooting, Information Technology, Laptops, User Accounts
- **Published:** July 17, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=68c2491edd1e74d2

## About the Role

* Associate's or Bachelor's degree in Information Technology or related field preferred.
 * Minimum of 5 years of IT support experience.
 * Strong knowledge of Windows, Microsoft 365, Active Directory, networking, VPN, endpoint security, and ticketing systems.
 * Experience supporting ERP, ITSM, and multi-site environments preferred.
 * Strong troubleshooting, communication, customer service, and organizational skills.
 * Manufacturing experience is a plus.
 * Ability to travel to company locations as needed.

## Description

We are seeking an experienced IT Support Specialist II to provide advanced technical support, lead IT projects, and serve as a senior resource within our IT team. This role is responsible for resolving complex hardware, software, and network issues, supporting enterprise applications, mentoring junior team members, and helping ensure the reliability and security of our IT environment.
Responsibilities

 * Provide advanced support for desktops, laptops, mobile devices, printers, Microsoft 365, Active Directory, networking, and enterprise applications.
 * Serve as the primary escalation point for complex technical issues.
 * Install, configure, maintain, and troubleshoot hardware, software, and user accounts.
 * Lead IT projects including system upgrades, deployments, and security initiatives.
 * Act as a Subject Matter Expert (SME) for assigned enterprise applications and platforms.
 * Create technical documentation and provide end-user and team training.
 * Mentor junior IT staff and support knowledge sharing.
 * Monitor system performance, recommend improvements, and support business continuity.
 * Collaborate with cross-functional teams and participate in an on-call rotation., This is an office-based position with occasional travel and participation in an on-call rotation.


## Related Videos

- [Full-stack role-based authorization in 45 minutes](https://www.wearedevelopers.com/videos/312-full-stack-role-based-authorization-in-45-minutes)
- [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web)
- [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app)
- [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases)
- [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org)
- [Swapping Low Latency Data Storage Under High Load](https://www.wearedevelopers.com/videos/746-swapping-low-latency-data-storage-under-high-load)

## Related Articles

- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries)
- [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)
- [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)
- [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)
- [IT Salaries in Austria](https://www.wearedevelopers.com/magazine/286-it-salaries-in-austria)