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# CRM & Field Systems Director

- **Company:** SGS TECHNICAL SERVICES PRIVATE LIMITED
- **Location:** Cambridge, MA, United States
- **Experience:** Expert
- **Salary:** $208,000.0 - $270,400.0
- **Contract:** Contract
- **Skills:** Agile Methodology, Data Analysis, Customer Data Management, Release Management, Salesforce.Com, Data Management
- **Published:** July 17, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=2e04463fad458b43

## About the Role

We are seeking an experienced CRM & Field Systems Director to provide interim leadership for Commercial Field Operations. This hands-on leadership role will oversee the Veeva CRM platform, lead CRM operations and governance, manage a support team, gather and document technical business requirements, and partner with Commercial Operations, IT, and external vendors to deliver strategic CRM initiatives. The ideal candidate has deep pharmaceutical/biotech CRM expertise, extensive Veeva CRM experience, and strong leadership and project management skills., * Veeva CRM implementation, administration, and operational leadership

 * Pharmaceutical/biotech Commercial & Field Operations
 * CRM governance and release management
 * Business and technical requirements gathering
 * Functional documentation and user story creation
 * Cross-functional stakeholder management
 * Project and vendor management
 * Agile methodologies
 * CRM integrations and data platforms
 * Salesforce platform knowledge (preferred)
 * Excellent leadership, communication, and organizational skills

Qualification:

 * 10+ years of experience supporting Commercial or Field Operations within the pharmaceutical or biotech industry.
 * Extensive experience implementing, enhancing, and managing Veeva CRM.
 * Proven experience serving as a CRM business owner or product owner.
 * Strong understanding of pharmaceutical commercial processes, including sales force operations, call reporting, targeting, alignments, and customer engagement.
 * Demonstrated experience translating business requirements into technical specifications.
 * Experience leading cross-functional teams and influencing senior stakeholders.
 * Strong project management skills.
 * Previous leadership of large-scale Veeva CRM implementations or transformation programs (preferred).
 * Experience working with Commercial IT organizations (preferred).
 * Familiarity with CRM integrations, analytics, incentive compensation, digital engagement, and customer master data (preferred).
 * Experience in Agile environments.
 * Salesforce platform architecture knowledge is a plus.

## Description

* Lead the operational management, governance, and enhancement of the Veeva CRM platform.
 * Manage and mentor the CRM support team, including prioritization and execution oversight.
 * Oversee CRM releases, change management, issue prioritization, and platform health.
 * Partner with Commercial Operations, IT, vendors, and implementation partners.
 * Conduct discovery sessions and gather business and technical requirements.
 * Create functional specifications, user stories, process flows, and acceptance criteria.
 * Support design, development, testing, deployment, UAT, and post-launch activities.
 * Collaborate with Sales Leadership, Field Operations, Commercial Excellence, Analytics, Omnichannel, and IT teams.
 * Drive CRM process improvements and operational efficiencies.
 * Manage project timelines, risks, dependencies, vendors, and deliverables.


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