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# IT Support Specialist

- **Company:** Rose Paving
- **Location:** Villa Park, IL, United States
- **Experience:** Experienced
- **Salary:** $60,000.0 - $65,000.0
- **Contract:** Permanent contract
- **Skills:** VoIP, Business Software, Microsoft Dynamics CRM, Issue Tracking Systems, IT Management, Network Troubleshooting, Microsoft Dynamics, Microsoft Office, Networking Basics, SolarWinds (Software), Deployment Automation, Laptops
- **Published:** July 17, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=86698dcecb829775

## About the Role

* 2+ years of experience in an IT Helpdesk or Support role
 * Excellent customer service skills with a 150% user-first mindset
 * Strong troubleshooting skills for Windows 10/11, Microsoft Office 365, Teams, printers, and basic networking
 * Familiarity with RMM tools (GoTo Resolve preferred) and ticketing systems (SolarWinds or similar)
 * Willingness to learn and support Microsoft Dynamics 365 Sales CRM
 * Self-starter with the maturity to work independently while collaborating remotely
 * Strong documentation and communication skills

Preferred Qualifications

 * CompTIA A+ certification or other relevant IT support certifications
 * Experience supporting Microsoft Dynamics 365, especially Sales or CPQ modules
 * Basic understanding of IT asset management and imaging/deployment tools
 * Experience working in a distributed, multi-site organization

## Description

As the primary onsite IT support resource, you'll work closely with remote IT leadership and IT staff (including a Security Analyst, Sr. Network Engineer, Systems Administrators, and Dynamics 365 CRM Engineer) to ensure smooth day-to-day operations. You'll also play a key role in supporting our Microsoft Dynamics 365 Sales CRM platform, which powers a large portion of our business operations., * Serve as the first point of contact for technical support requests via SolarWinds Service Desk

 * Provide support for Windows 10/11 workstations, Microsoft Surface laptops, HP printers, Microsoft Teams VoIP phones, and business software
 * Troubleshoot and escalate hardware, software, and network issues as needed using GoTo Resolve RMM tools
 * Support user access, permission management, and issue resolution in Dynamics 365 Sales CRM, including modules like: - Experlogix CPQ - Accounts, Leads, Opportunities, Jobs, and Scheduling
 * Setup and configure new employee hardware and software
 * Maintain asset inventory and participate in lifecycle management of devices and accessories
 * Collaborate with remote IT staff to implement solutions and enforce IT standards
 * Assist with basic onboarding/offboarding tasks including provisioning and deprovisioning accounts


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