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# CX Developer

- **Company:** DatamanUSA, LLC
- **Location:** Honolulu, HI, United States
- **Salary:** $120,224.0 - $144,789.0
- **Contract:** Temporary to permanent
- **Skills:** JavaScript (Programming Language), Application Programming Interfaces (APIs), Agile Methodology, Acceptance Test-Driven Development, BigQuery, Cloud Computing, DevOps, Electronic Data Interchange (EDI), Middleware, Design of User Interfaces, Python (Programming Language), Systems Integration, Integration Frameworks, Data Delivery, Servicenow
- **Published:** July 17, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=646f4c2d4f081789

## About the Role

* Technical proficiency in Python or JavaScript, APIs, cloud concepts, Dialogflow CX, Google CES CCaaS / CCAIP, and ServiceNow integration patterns.
 * Experience with Agile / DevOps practices, test-driven delivery, customer interaction platform implementation, middleware, event-based integration, interface design, and enterprise system interoperability.

Pay: $57.80 - $69.61 per hour

Application Question(s):

 * Technical proficiency in Python or JavaScript, APIs, cloud concepts, Dialogflow CX, Google CES CCaaS /CCAIP, and ServiceNow integration patterns
 * Experience with Agile / DevOps practices, test-driven delivery, customer interaction platform implementation, middleware, event-based integration, interface design, and enterprise system interoperability.

## Description

* Design and configure voice, chat, and digital interaction flows within Google CES CCaaS / CCAIP and Dialogflow CX to support intake, triage, routing, and self-service use cases.
 * Build and maintain integrations between Google CES CCaaS / CCAIP, ServiceNow, knowledge services, eligibility systems, external program systems, and reporting layers using APIs, middleware, event-based integration, and secure service interfaces.
 * Configure agent-assist, routing logic, playbooks, prompts, and orchestration patterns that improve customer experience and agent efficiency.
 * Support event capture and downstream data delivery to BigQuery and related reporting layers for analytics and operational measurement.
 * Define integration patterns, interface specifications, sequencing, and error-handling approaches for cross-platform data exchange and process orchestration.
 * Coordinate integration design and delivery across technical teams responsible for contact center, workflow, data, reporting, and external systems.
 * Validate end-to-end integration readiness, interface testing, monitoring needs, and cutover dependencies.
 * Resolve integration risks, dependency issues, and technical alignment gaps that may affect delivery or operations.
 * Collaborate with stakeholders to gather technical requirements, troubleshoot defects, and deploy enhancements using Agile and DevOps practices.


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