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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Help Desk Analyst (Tier 1) - **Company:** Precision Inc. - **Location:** Belleville, IL, United States - **Experience:** Starter - **Salary:** $50,000.0 - $53,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Apple IOS, Health Informatics, Microsoft Outlook, Google Chrome, Issue Tracking Systems, Networking Basics, Office Suite, Microsoft SharePoint, Wi-Fi Technology, ServiceNow IT Service Management, Information Technology - **Published:** July 17, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=2fe3165a214d520d ## About the Role · 0-2 years of help desk or related IT experience. · Working knowledge of Windows 10/11, Microsoft 365 (Outlook, Office suite, Teams, SharePoint, OneDrive), Edge/Chrome, mobile devices, and basic networking. · Strong customer service instincts and communication skills. · Excellent organization and the ability to juggle multiple tickets and priorities. · A self-starter mentality-comfortable working independently and eager to learn the business from the ground up. · Reliable transportation for weekly visits to our Belleville, IL office. Nice to Have · Familiarity with support ticketing systems. · A+ or Network+ certification, or working toward one. · Interest in healthcare IT and HIPAA and other regulatory environments. Advancement Opportunities Advancement opportunities are readily available as you grow your technical skills and experience within Precision Practice Management. ## Description We're looking for a Tier 1 Help Desk Analyst to join our IT team. You'll be the first point of contact for client and internal IT support issues via phone and email in a fast-paced environment. It's a strong opportunity for someone with a positive, customer-first attitude who wants to build a career in healthcare IT. This is a mostly work-from-home position based in the St. Louis Metro Area. You'll spend roughly one day a week (rotated among a small group of techs) at our Belleville, IL office handling equipment logistics-supporting employee transitions by recovering and processing returned equipment, imaging and configuring machines for new hires, and shipping equipment out. What You'll Do · Triage and resolve support tickets via phone and email using our support ticket software. · Troubleshoot Windows 10/11, Microsoft 365 apps (Outlook, Teams, SharePoint, OneDrive), and iOS/Android mobile devices. · Support basic networking issues (WiFi/LAN) and PC/laptop hardware. · Escalate complex issues to Tier 2/3 with clear documentation. · Handle equipment logistics for employee transitions-setup, recovery, and shipping-during weekly office visits. · Participate in a rotating on-call schedule with the full IT team., * Are you able to commute to our Belleville, IL office or local client offices when needed? * Are you available to participate in a rotating on-call schedule? * Which of the following have you supported? Windows 10/11 Microsoft 365 Outlook Microsoft Teams SharePoint OneDrive iOS devices Android devices Basic networking (Wi-Fi/LAN) None of the above * Do you currently hold any IT certifications such as: CompTIA A+ Network+ Microsoft None Other (please specify) * Have you used an IT ticketing system? Which ticketing systems have you used? * What interests you most about working in healthcare IT? ## Related Videos - [CountrPT: Startup Product Presentation](https://www.wearedevelopers.com/videos/1161-countrpt-startup-product-presentation) - [Exploring Google Gemini and Generative AI](https://www.wearedevelopers.com/videos/1269-exploring-google-gemini-and-generative-ai) - [Xcode development redefAIned](https://www.wearedevelopers.com/videos/100195-xcode-development-redefained) - [One Platform Could Not Fit Them All](https://www.wearedevelopers.com/videos/1919-one-platform-could-not-fit-them-all) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [WeAreDevelopers LIVE - Chrome for Sale? 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