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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technology - Systems Support Specialist II - **Company:** Waxahachie ISD - **Location:** Waxahachie, TX, United States - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Software Applications, Databases, Data Transmissions, Data Migration, Desktop Computing, Networking Cables, Network Connections, Remote Access Technology, System Software, Peripherals, Computer Equipment - **Published:** July 17, 2026 - **Apply:** https://api.schoolspring.com/api/Jobs/5838424?domainName= ## About the Role Education/Certification * High School diploma or GED * A+ certification Special Knowledge/Skills * Broad knowledge of computer hardware and software applications * Ability to detect and resolve problems * Familiar with a variety of the front office concepts, practices and procedures * Excellent organizational, communication and interpersonal skills * Knowledge of various operating systems (Windows) * Knowledge of procurement policies and practices * Demonstrate proficiency in handling matters of highly confidential nature * Must possess personal qualities related to respect for the rights and confidentiality of others Experience * One year's experience installing, maintaining and repairing computers and peripherals; * Two years' experience in technology procurement role. ## Description Provide technical support to customers via phone or remote access on all district supported hardware, software and peripherals. Troubleshoot problems and determine source, and advice on appropriate action. Assist WISD staff with procurement of computers, licensing, network, telecommunications, and related equipment and services according to federal, state, and district requirements., * Install, configure, maintain, and upgrade computers and peripherals, network cabling, and network peripherals throughout the district. Relocate computer hardware, peripherals, and equipment as needed. * Provide technical assistance to users of computers, instructional equipment, and software. * Install and configure application and operating system software and upgrades. * Assist with the installation, maintenance, troubleshooting, and repair of data communications circuits and equipment. * Assist with the organization and distribution of technology-based material for classroom use. Equipment Repair and Maintenance * Diagnose and repair network connectivity and hardware issues, including printers, terminals, and personal computers. * Remove old equipment and perform data migration to new machines. * Service equipment according to established preventive maintenance schedule. Maintain accurate updated records of preventive maintenance. * Maintain accurate records of time and materials required to perform repairs and service. Inventory * Maintain accurate inventory of hardware, software, and other equipment and material at assigned site(s). * Identify, request, and control the inventory of repair parts. Help Desk Support * Receive phone calls and work cooperatively to assist end-users to resolve problems and use software and hardware. Communicate with software and hardware vendors to resolve end-user problems. * Communicate with district technology staff to help detect and resolve end-user problems with internally developed applications and database management. Safety * Operate tools and equipment according to prescribed safety procedures; * Follow established safety procedures and techniques to perform job duties including lifting, climbing and carrying; * Correct unsafe conditions in the work area and report any conditions that are not correctable to the supervisor immediately * Follow guidance for Mobile Devise Repair: The document is an addendum to the job description Professional Conduct * Demonstrates ability to remain calm and withstand pressures * Flexible to changes in routine and adapts quickly to changing situations * Reliable and responsible attendance and punctuality * Avoid speaking ill of the district and district personnel Other * Assist with assessment of requests for other technology related goods and services by ensuring that are allowable under limitations, restrictions, and policies; * Provide quotes from approved vendors for appropriate goods and services; * Maintain district licensing database; * Comply with policies established by federal and state law, State Board of Education rule, and local board policy. * Comply with all district and campus routines and regulations. * Respond to after-hours emergencies as needed. * Perform other duties as assigned by the supervisor or other administrator that are consistent with the general requirements and qualifications for the position ## Related Videos - [Kubernetes and Microservices with Multi-Model Databases](https://www.wearedevelopers.com/videos/382-kubernetes-and-microservices-with-multi-model-databases) - [Swapping a Data Warehouse at Runtime: Zero-Downtime Migration Without Changing a Single Client](https://www.wearedevelopers.com/videos/100311-swapping-a-data-warehouse-at-runtime-zero-downtime-migration-without-changing-a-single-client) - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [Developer Tools for Microsoft Azure](https://www.wearedevelopers.com/videos/450-developer-tools-for-microsoft-azure) - [Closing Keynote by Joel Spolsky](https://www.wearedevelopers.com/videos/615-closing-keynote-by-joel-spolsky) ## Related Articles - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer) - [IT Salaries in Germany](https://www.wearedevelopers.com/magazine/287-it-salaries-in-germany) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam)