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# IT Support Engineer

- **Company:** mateco
- **Location:** Waregem, Belgium (Remote available)
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Business Software, Desktop Computing, Issue Tracking Systems, Windows Servers, Azure Active Directory, Microsoft InTune, Information Technology, Laptops
- **Published:** July 18, 2026
- **Apply:** https://www.careerjet.be/jobad/be53561924a0a4733d544edc0b5980c131

## About the Role

You have a degree in IT or equivalent experience.
You preferably have initial experience in an IT support environment.
You have a solid knowledge of Windows, Microsoft 365 and Active Directory.
Experience with Intune, Azure AD, Windows Server or networking is considered an advantage.
You work in a structured way and maintain accurate documentation.
You are customer-oriented, proactive and solution-driven.
You enjoy working both independently and as part of a team.
You are fluent in Dutch and English. Knowledge of French is a plus.
You hold a valid category B driving licence and are willing to travel regularly between our Belgian locations.

## Description

Based in Waregem, you'll support colleagues across our Belgian offices. As the first point of contact for IT-related questions and technical issues, you'll ensure our users receive fast, professional and customer-focused support.
What does your day look like?
Every day brings something new. One moment you're setting up a laptop for a new colleague, the next you're troubleshooting a Microsoft 365 issue or resolving a hardware or network problem at one of our Belgian locations.
Although your home base is Waregem, you'll regularly travel to our different offices to provide on-site support. Your technical expertise and customer-focused approach help keep our business running smoothly.
In addition to day-to-day support, you'll actively contribute to improving our IT services and participate in both national and international IT projects.
What will you do?
Provide first-line IT support to end users, both remotely and on-site.
Handle IT incidents, service requests and technical questions through our ticketing system.
Analyse and resolve technical issues independently or escalate them to second-line support when required.
Install, configure and maintain laptops, desktops, smartphones and other IT equipment.
Support users with Microsoft 365, Windows and other standard business applications.
Create and maintain user guides and technical documentation.
Identify recurring issues and proactively suggest improvements.
Contribute to national and international IT projects.


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