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# Dispatcher / Operations Manager - DSP

- **Company:** Amazon.com, Inc.
- **Location:** Roanoke, VA, United States
- **Experience:** Experienced
- **Salary:** $41,600.0 - $52,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Excel, Microsoft Windows, ARM Architecture
- **Published:** May 19, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=8875cdb9fe00f762

## About the Role

Do you have a valid Driver's License license?, Do you have experience in Windows?, Required:

 * 2+ years of dispatch, operations, logistics, or fleet management experience
 * Strong working knowledge of Amazon DSP operations, scorecard metrics, and tools (or comparable last-mile experience)
 * Proven ability to lead and coach a team of 20+ frontline associates
 * Excellent communication skills - calm under pressure, clear on the radio, professional in writing
 * Comfortable working in a Windows/Excel/Gmail environment and learning new logistics platforms quickly
 * Available for early mornings, weekends, and peak season (November-January)
 * Valid driver's license and clean driving record

Preferred:

 * Prior experience as a DSP Dispatcher, Operations Manager, Fleet Manager, or Amazon BOC
 * Background in warehouse, distribution, transportation, or last-mile delivery
 * Experience using Mentor, Cortex, Netradyne, Flex, or similar dispatch/telematics tools
 * Bilingual (English/Spanish) a plus

## Description

We're hiring an experienced Dispatcher / Operations Manager to own the day-to-day execution of our delivery operation. You'll be the central point of communication between drivers, Amazon dispatch, and ownership - responsible for launching routes on time, managing driver performance in real time, and driving our key Amazon scorecard metrics.

This role is hands-on, high-energy, and ideal for someone who thrives in a logistics environment and knows how to lead from the front.

What You'll Do

 * Run the daily launch: stage routes, conduct stand-up, deliver safety messages, and dispatch all drivers on time
 * Monitor live route progress through Amazon tools (Cortex, Mentor, Netradyne) and proactively address delays, missing packages, and on-road issues
 * Coordinate rescues, package transfers, and route adjustments to protect on-time delivery
 * Coach drivers in real time on safety behaviors, delivery quality, and customer obsession
 * Own performance against Amazon's scorecard: DCR, DAR, POD, DNRs, Mentor/FICO, and safe driving metrics
 * Conduct return-to-station debriefs, document incidents, and complete daily reporting
 * Partner with the owner and Amazon BOC on action plans for underperforming drivers and recurring issues
 * Support hiring, onboarding, and ongoing training of new Delivery Associates
 * Enforce DOT, OSHA, and Amazon safety standards, including DVIC compliance and accident reporting


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