> Markdown version of [/jobs/ext/13255-project-change-readiness-specialist-central-operations](https://www.wearedevelopers.com/jobs/ext/13255-project-change-readiness-specialist-central-operations). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Project & Change Readiness Specialist - Central Operations - **Company:** Screwfix Direct - **Location:** Yeovil, UK (Remote available) - **Contract:** Permanent contract - **Skills:** Data Analysis, Project Management Software, Microsoft Office, Microsoft Project, Microsoft PowerPoint - **Published:** May 15, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=78b60bf84ef26a51 ## About the Role Do you have experience in Project management?, Are you passionate about delivering change that truly lands? We're looking for a Project & Change Readiness Specialist to play a pivotal role in shaping how new initiatives are successfully embedded across our Retail and Customer Service Centre operations., * Strong operational change and project management experience (preferably within a large retail environment) * Strong communication skills with the ability to represent the operation as a SME * Demonstrable evidence of successfully delivering projects and trials for a large retailer * Strong influencing and negotiation skills, including the ability to resolve competing priorities * Experience of process improvement is desirable * Project/Change management qualifications (e.g. APM or similar equivalent experience that demonstrates this understanding) * Strong IT and presentation skills, including Microsoft Office 365, specifically PowerPoint, Microsoft Project or other PM tools * Commercial acumen and a good understanding of retail and contact centres * Experience of working at management level, with the ability to lead, motivate and engage * Experience in presenting and influencing to senior stakeholders, including Directors ## Description * Collaboration with Project Teams: Work closely with Project Managers, Tech teams, and business leads to influence project outcomes for the best customer and colleague experiences. * Change Readiness: Develop and execute operational readiness plans for priority business projects to prepare colleagues & stakeholders for changes in Operations. * Project Management: Able to lead operational projects for both Retail and the Customer Service Centre, using project management methodologies. * Operational Impact Assessments: Analysing the impact of proposed changes on customers, colleagues, processes, and systems, identifying necessary adjustments to ensure operational success. * Stakeholder Management: Communicates concise and succinct progress reports and updates to the Senior Operations teams and key stakeholders including Directors. * Communications & Support: Enable and inform the design and delivery of training material, engaging communications, user guides, and other support materials to enable smooth transitions, clarity and confidence for colleagues. * Risk & Issue Management: Identify potential risks and challenges related to projects and operational readiness and develop mitigation strategies resulting in fewer issues or re-work post go live. * Performance & Success Metrics: Establish and track KPIs to measure the progress & effectiveness of operational readiness activities and ensure continuous improvement. * Post-Implementation Support: Provide ongoing support after go-live to address challenges, provide escalations where needed, and reinforce adoption. * Post Implementation reviews: Conduct PIR's to help inform continuous improvement for future projects and operational readiness planning. * Line Management responsibility for a Project Assistant, including carrying out quality quarterly check ins and regular 1:1s. 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