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# Desktop Support Technician

- **Company:** AmTrust International
- **Location:** London, UK
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Microsoft Outlook, Computer Networks, Desktop Computing, Virtual Private Networks (VPN), Microsoft Software, Network Connections, Wi-Fi Technology, Laptops, Servicenow
- **Published:** July 18, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=3299f6e7fecdaa8e

## About the Role

To be successful in this role, you will require experience in a desktop support, help desk, service desk or similar IT support environment, with a strong working knowledge of Windows operating systems and Microsoft technologies, including Microsoft 365, Teams, Outlook and OneDrive. You will have experience using ITSM or ticket management platforms such as ServiceNow, alongside a basic understanding of networking concepts and Wi-Fi troubleshooting.

The successful candidate will demonstrate excellent customer service, communication and problem-solving skills, with the ability to manage competing priorities, handle multiple requests effectively and maintain accurate documentation. A proactive approach to troubleshooting, continuous learning and service improvement is essential

## Description

In this role, you will provide Level 1 technical support for desktops, laptops, mobile devices, printers and other equipment, responding to incidents and service requests, while ensuring accurate ticket documentation and timely resolution. You will troubleshoot a wide range of hardware, software, operating system, network connectivity, VPN, email, printing and collaboration tool issues, supporting users both onsite and remotely via telephone and virtual support tools. The role also includes assisting with onboarding and offboarding activities, such as device deployment, account validation and equipment recovery, as well as supporting meeting rooms, workstation setups, office moves and general end-user technology requirements. In addition, you will maintain support documentation, knowledge articles and asset inventory records while escalating more complex issues to specialist teams when required, retaining ownership of the user experience through to resolution.


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