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# Reactive Helpdesk Coordinator

- **Company:** Taylored Facilities Management Ltd
- **Location:** Liverpool, UK
- **Experience:** Experienced
- **Salary:** £28,000.0 - £30,000.0
- **Contract:** Permanent contract
- **Skills:** Computer-Aided Facility Management, Microsoft Office, Data Logging
- **Published:** July 18, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=2339f925153a080f

## About the Role

We are looking for someone who thrives in a busy environment and enjoys problem solving and coordinating multiple activities simultaneously., * Previous experience in a helpdesk, scheduling, facilities management, maintenance or service coordination role.

 * Experience working within a reactive maintenance environment would be highly advantageous.
 * Excellent communication and customer service skills.
 * Strong organisational and time management abilities.
 * The ability to prioritise workloads and remain calm under pressure.
 * Good IT skills including Microsoft Office packages.
 * Experience using CAFM or job management software such as SimPro, Eworks, Joblogic or similar would be advantageous.
 * A positive attitude and a willingness to learn and develop., * Do you have previous experience working within a facilities management, maintenance, engineering or service coordination environment?, * Helpdesk Administrator: 3 years (required)

## Description

As a Reactive Helpdesk Coordinator, you will be responsible for managing reactive maintenance requests from initial call through to completion and invoicing.

Working closely with engineers, subcontractors and clients, you will ensure that works are allocated promptly, service level agreements are achieved and clients remain informed throughout the process., * Managing reactive maintenance jobs from initial client contact through to completion.

 * Logging and raising jobs on the company management system.
 * Scheduling and allocating engineers and subcontractors efficiently.
 * Monitoring job progress and ensuring contractual response times and SLAs are met.
 * Providing regular updates to clients and maintaining excellent communication throughout the lifecycle of each job.
 * Obtaining quotations from subcontractors and suppliers where required.
 * Chasing updates, completion notes and certification from engineers and subcontractors.
 * Escalating urgent issues to management where necessary.
 * Assisting with invoicing and job close-down procedures.
 * Maintaining accurate records and ensuring all information is captured correctly within company systems.
 * Supporting the wider administration and operations team when required.


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