> Markdown version of [/jobs/ext/1326861-service-analyst-reporting-insights](https://www.wearedevelopers.com/jobs/ext/1326861-service-analyst-reporting-insights). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Service Analyst - Reporting & Insights - **Company:** Elexon - **Location:** London, UK - **Salary:** £46,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Decision Support Systems, Knowledge Management, Microsoft Office, Microsoft PowerPoint, Power BI, SQL Databases - **Published:** July 18, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=ee6ce8c1d56b4206 ## About the Role We're looking for someone who enjoys analysing information, solving problems and delivering an excellent customer experience in a fast-paced operational environment. * Excellent customer service and stakeholder management skills, with the ability to build positive working relationships. * Strong organisational skills and the ability to manage multiple priorities while maintaining accuracy and attention to detail. * An analytical mindset with an interest in reporting, operational performance and data-driven decision making. * The ability to explain complex technical or regulatory information in plain English to different audiences. * A proactive approach, taking ownership of work and seeing tasks through to completion. * Strong written and verbal communication skills. * Experience using Microsoft Office, particularly Excel, Word and PowerPoint. * A collaborative approach with a willingness to learn new products, systems and industry knowledge. Desirable experience: * Knowledge of the GB electricity market and the Balancing and Settlement Code (BSC). * Experience working with operational reporting, business data or customer insight. * Familiarity with SQL, Power BI or other reporting and data visualisation tools. * Experience presenting information or analysis to customers or stakeholder groups. * Experience producing operational procedures, guidance or knowledge management content. * Knowledge of ITIL or service management principles. ## Description You'll play a key role in delivering high-quality customer support, maintaining operational excellence and helping to continuously improve reporting services. Working closely with colleagues, customers and industry stakeholders, you'll help ensure reporting services are delivered accurately, customer queries are resolved efficiently, and valuable operational insights support the evolving electricity market and the transition to Net Zero., As a Service Analyst, you'll support the day-to-day delivery of Reporting & Insights services, ensuring customers receive an excellent service while helping improve operational processes and reporting capabilities. * Provide advice, guidance and support to customers, helping them understand and use Elexon's Reporting & Insights services. * Develop your expertise as a Subject Matter Expert (SME) in your assigned products, services and the Balancing and Settlement Code (BSC). * Monitor operational performance, reporting outputs and service risks, identifying issues, investigating root causes and supporting timely resolution. * Develop and follow operational procedures, ensuring reporting services are delivered accurately and in line with business rules and obligations. * Produce analysis, reports and recommendations that support operational decision-making and continuous service improvement. * Support the validation, maintenance and quality of operational and reporting data. * Assist with the delivery of service enhancements, including testing, implementation and business readiness activities. * Build strong relationships with colleagues, customers and external stakeholders to support excellent service delivery. * Resolve customer queries and provide a high standard of customer service across all interactions. * Develop and maintain knowledge articles, operational documentation and training materials, helping customers make the most of Reporting & Insights services. * Identify opportunities for continuous improvement, helping enhance reporting processes, increase self-service and improve the overall customer experience. ## Related Videos - [Developing the Rich Text Editor for DeepL.com](https://www.wearedevelopers.com/videos/1172-developing-the-rich-text-editor-for-deepl-com) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [Beyond Dashboards: Fixing Text-to-SQL with Semantic RAG](https://www.wearedevelopers.com/videos/2036-beyond-dashboards-fixing-text-to-sql-with-semantic-rag) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1520-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [Migrating half a million users to a new payment service provider](https://www.wearedevelopers.com/videos/730-migrating-half-a-million-users-to-a-new-payment-service-provider) ## Related Articles - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [Data Engineer Salary UK](https://www.wearedevelopers.com/magazine/253-data-engineer-salary-uk) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london)