> Markdown version of [/jobs/ext/1326886-junior-software-support-agent](https://www.wearedevelopers.com/jobs/ext/1326886-junior-software-support-agent). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Junior software support agent

- **Company:** Binary
- **Location:** Harrogate, UK
- **Experience:** Starter
- **Salary:** £26,500.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Software, Enterprise Software Applications
- **Published:** July 18, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=3719179d61d48381

## About the Role

We're looking to grow our Harrogate team by adding a junior support agent. This is an entry level role, so we are looking for someone who is either just leaving school or just finished university or college and wants to begin a rewarding career. There is plenty of opportunity to progress in Binary so if you're crazy enough to dream of a career in I.T. this might just be the place for you!, · GCSE English and Maths grade 5+

· Excellent written and verbal communication skills in English

· An obvious interest in technology and computing

· Teamworking skills

While this role does not require any other formal qualifications a desirable candidate would have the following:

· Experience of working with Microsoft products

· Previous customer facing experience

Job Types: Full-time, Graduate

## Description

Binary's support team are front and centre and handle most of the exciting and challenging questions our customers ask! Our team need to be calm under pressure, excellent listeners, good at drawing information out of people and be able to easily move between tasks, all the while clearly communicating with both the Binary team and the customer. We are not just looking for someone to answer the phone, but someone who will genuinely get to know and engage with our customer and get a kick out of getting to the bottom of the issue and making our customers happy. When we say customers, we're not talking about 1,000's of angry broadband customers who can't get "on the wifi", we sell Microsoft Enterprise software to businesses across the UK, Ireland and USA. Our customers have worked closely with us for years and you'll be speaking to the same people regularly so you really get to know them and what they need from their systems and from us. And just because we've said support,
that doesn't mean every call is a problem. The support team handles training, requests for new features, and manages the testing process for upgrades. It's a busy team and there is never a dull moment!


## Related Videos

- [Creating Europe's AI Moment – Now or Never](https://www.wearedevelopers.com/videos/100059-creating-europe-s-ai-moment-now-or-never)
- [Autism in Tech](https://www.wearedevelopers.com/videos/427-autism-in-tech)
- [Navigating the Future of Junior Developers in Tech](https://www.wearedevelopers.com/videos/1280-navigating-the-future-of-junior-developers-in-tech)
- [AI Driven Development](https://www.wearedevelopers.com/videos/100340-ai-driven-development)
- [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone)
- [ WeAreDevelopers LIVE - the weekly developer show with Chris Heilmann and Daniel Cranney](https://www.wearedevelopers.com/videos/1365-wearedevelopers-live-the-weekly-developer-show-with-chris-heilmann-and-daniel-cranney)

## Related Articles

- [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs)
- [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)
- [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs)
- [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london)
- [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)
- [The Ultimate Software Engineer Career Path Guide for 2023](https://www.wearedevelopers.com/magazine/146-the-ultimate-software-engineer-career-path-guide-for-2023)