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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Field Engineer (South West England) - **Company:** Outcomes First Group - **Location:** Bolton, UK - **Experience:** Experienced - **Salary:** £35,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Microsoft Azure, VoIP, Cloud Computing, Cyber Security, File Server, Desktop Environments, Windows Servers, Network Monitoring, Azure Active Directory, Microsoft SharePoint, Wide Area Networks, Computer Network Technologies, Tablet Computers, Software Troubleshooting, Microsoft InTune, Casper Suite, User Accounts - **Published:** July 18, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=cf5c1002bd142034 ## About the Role Essential * 3-5 years' experience in a 2nd or 3rd line IT support role, ideally within a service desk or MSP environment. * Strong experience supporting Windows server and desktop environments. * Experience managing Active Directory, Microsoft 365 and Azure environments. * Knowledge of networking technologies including Cisco Meraki, LAN and WAN. * Experience with Microsoft Intune and/or Jamf device management. * Strong troubleshooting and technical diagnostic skills. * Understanding of IT security, compliance and cyber security best practices. * Experience supporting a wide range of hardware, software and end-user devices. * Experience operating within an ITIL-based environment. * Excellent customer service, communication and stakeholder management skills. * Ability to prioritise workloads, work independently and manage multiple issues effectively. Desirable * Knowledge of virtualisation technologies. * Experience supporting VOIP or cloud telephony solutions. * Knowledge of network monitoring and management tools. * Professional IT certification or relevant technical qualification. * Experience supporting multi-site organisations. ## Description We're now looking for an IT Support Field Engineer to join our Group IT team, supporting multiple sites across the South West region. About the Role This is a hands-on field-based role providing 2nd and 3rd line technical support across a diverse and growing estate of schools, services and office locations. You'll work as part of a team of experienced engineers, acting as a key escalation point for technical issues while building strong relationships with supported sites. The role combines onsite and remote support responsibilities, covering everything from infrastructure, networking and cloud technologies through to end-user devices, cyber incidents and service improvements. We're looking for a proactive and customer-focused IT professional who enjoys problem solving, thrives in a varied environment and takes ownership of delivering an excellent support experience., * Provide 2nd and 3rd line support for incidents, service requests and problems across multiple sites. * Act as an escalation point for 1st and 2nd line support teams. * Build and maintain strong relationships with assigned schools and service locations. * Troubleshoot and resolve hardware, software, networking and infrastructure issues. * Support Microsoft 365, Azure Active Directory and Active Directory environments. * Configure and support laptops, mobile phones, tablets and other end-user devices. * Manage mobile device deployments and configurations through Jamf and Microsoft Intune. * Support cloud telephony and communication platforms. * Maintain user accounts, permissions, SharePoint access and file server permissions. * Investigate and support cyber security incidents and infrastructure-related issues. * Work closely with infrastructure, security and applications teams to resolve complex problems. * Conduct root cause analysis and contribute to service improvement initiatives. * Create and maintain technical documentation and knowledge base articles. * Support networking environments including Cisco Meraki, LAN and WAN technologies. * Travel regularly to sites across the South West region as required. ## Related Videos - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [From Zero to Hero: NextJS 13 and Tailwind CSS for Beginners](https://www.wearedevelopers.com/videos/766-from-zero-to-hero-nextjs-13-and-tailwind-css-for-beginners) - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Building Better with Nuxt 3](https://www.wearedevelopers.com/videos/320-building-better-with-nuxt-3) - [Ship Smarter Agents, Not Bigger Prompts](https://www.wearedevelopers.com/videos/100010-ship-smarter-agents-not-bigger-prompts) ## Related Articles - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [Frontend Developer Salary in The UK](https://www.wearedevelopers.com/magazine/233-frontend-developer-salary-in-the-uk)