> Markdown version of [/jobs/ext/1327121-broadcast-support-engineer](https://www.wearedevelopers.com/jobs/ext/1327121-broadcast-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Broadcast Support Engineer - **Company:** Sky UK - **Location:** London, UK - **Contract:** Permanent contract - **Skills:** Amazon Web Services, Microsoft Azure, Issue Tracking Systems, Internet Protocol, Log Analysis, Windows Servers, Multicasting, Routing, Cloud Services, Virtual Local Area Networks, Information Technology - **Published:** July 18, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=340d27a71c7a6039 ## About the Role * Excellent communication and stakeholder management skills, with the ability to remain calm under pressure. * Good working knowledge of Microsoft Windows 10/11 and Windows Server environments. * A solid understanding of compressed and uncompressed IP video technologies, including SMPTE ST 2110, SMPTE 2022-2 and SMPTE 2022-6. * Knowledge of broadcast signal chains, production workflows and playout systems. * Experience of structured fault investigation, log analysis and root cause identification. * Exposure to cloud platforms such as AWS or Azure. * An understanding of Zixi Zen Master would be advantageous. * Knowledge of IP networking fundamentals, including multicast, VLANs and routing, would be beneficial. * A degree or qualification in Broadcast Engineering, Media Technologies or an equivalent technical discipline, or equivalent industry experience. * The ability to analyse and resolve complex technical issues, including those where no established solution exists. ## Description The Origination & Distribution Support team is responsible for ensuring the reliable operation of Sky's Broadcast Playout, MCR and Live Events Hub systems. Supporting some of the UK's largest live sporting, news and entertainment events, the team provides technical support across traditional broadcast infrastructure, IP networks and cloud-based services. As a Broadcast Support Engineer, you will provide technical support across a broad range of broadcast systems that underpin Sky's playout and live content operations. Working as part of a highly skilled engineering team, you'll be responsible for fault diagnosis, preventative maintenance and operational support, ensuring critical broadcast services remain available around the clock. What you'll do * Provide world-class first-line technical support and timely fault diagnosis for Sky's Broadcast Playout platforms, Live Events Hub and MCR. * Work within one of two engineering teams comprising Broadcast Support Engineers and Senior Broadcast Support Engineers, operating an AP shift rota. * Perform logical and methodical fault finding across a diverse range of broadcast and IT systems within a large-scale playout and live production environment. * Accurately record incidents, maintenance activities and technical changes within the ticketing system, driving issues through to resolution. * Respond to operational support requests, perform routine maintenance and complete proactive health checks across supported systems. * Support both traditional SDI-based broadcast infrastructure and modern IP, virtualised and cloud-based broadcast workflows. * Collaborate with operational teams, engineering colleagues and third-party vendors to maintain high levels of service availability and operational resilience. * Contribute to continuous service improvement by identifying recurring issues, recommending improvements and maintaining technical documentation. ## Related Videos - [Develop, test and run a communications application in a serverless cloud](https://www.wearedevelopers.com/videos/760-develop-test-and-run-a-communications-application-in-a-serverless-cloud) - [Progressive Delivery in Kubernetes](https://www.wearedevelopers.com/videos/949-progressive-delivery-in-kubernetes) - [Creating a routing app with Google Maps API from scratch](https://www.wearedevelopers.com/videos/831-creating-a-routing-app-with-google-maps-api-from-scratch) - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [Leveraging Large Language Models for Legacy Code Translation: Challenges and Solutions](https://www.wearedevelopers.com/videos/1157-leveraging-large-language-models-for-legacy-code-translation-challenges-and-solutions) - [A Technical Introduction to Bitcoin's 2nd Layer- The Lightning Network](https://www.wearedevelopers.com/videos/15-a-technical-introduction-to-bitcoin-s-2nd-layer-the-lightning-network) ## Related Articles - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Data Engineer Salary UK](https://www.wearedevelopers.com/magazine/253-data-engineer-salary-uk) - [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [Fullstack Developer Salary UK](https://www.wearedevelopers.com/magazine/251-fullstack-developer-salary-uk) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)