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# IT Engineer

- **Company:** Cognition
- **Location:** London, UK (Remote available)
- **Experience:** Experienced
- **Salary:** £41,415.0
- **Contract:** Permanent contract
- **Skills:** Software as a Service, Collaborative Software, Computer Networks, Dynamic Host Configuration Protocol, Domain Name System (DNS), Python (Programming Language), Network Troubleshooting, Microsoft Office, TCP/IP, Wi-Fi Technology, Scripting, Okta, Microsoft InTune, Information Technology, Slack, Casper Suite, Gsuite, Api Management
- **Published:** July 18, 2026
- **Apply:** https://www.adzuna.co.uk/jobs/details/5806144840

## About the Role

* 3+ years in a technical IT support role
 * Bachelor's degree in Computer Science, Information Technology, or equivalent experience
 * Experience with Okta administration and Okta Workflows automation
 * Proficiency in Kandji, JAMF, Intune or similar MDM solutions for device management and security
 * Experience administering collaboration tools (Zoom, Teams, Slack)
 * Strong knowledge of Google Workspace and Microsoft Office 365 administration
 * Solid understanding of networking concepts (TCP/IP, DNS, DHCP)
 * Excellent problem-solving abilities and organizational skills
 * Experience supporting both local and remote staff

 * Okta Certified Professional or Administrator certification
 * Experience with office network troubleshooting (Cisco Meraki wifi, cabling)
 * Python programming or scripting skills, experience with API integrations

## Description

* User Productivity: Implement and manage software and services that enhance productivity for both our engineering and GTM teams
 * Technical Support: Provide timely resolution to internal IT issues including device troubleshooting and conferencing systems
 * Process Automation: Develop and implement automated workflows to reduce manual tasks and improve efficiency
 * System Administration: Manage Okta instances, MDM software, and various SaaS platforms including Google Workspace, Microsoft Office 365, Slack, and Zoom
 * Device Management: Order, configure, deploy, and maintain laptops and other hardware for employees across all offices
 * Security & Compliance: Implement and maintain end-user security best practices across all IT systems
 * Documentation & Inventory: Create clear documentation and manage IT assets and licenses


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