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# Enterprise Service Desk Technician

- **Company:** Caci Inc
- **Location:** Oklahoma City, OK, United States
- **Experience:** Expert
- **Salary:** $42,141.0
- **Contract:** Permanent contract
- **Skills:** Issue Tracking Systems, Microsoft Office, Information Technology, Servicenow
- **Published:** July 18, 2026
- **Apply:** https://www.clearancejobs.com/jobs/9039453/enterprise-service-desk-technician

## About the Role

* US Citizenship required
 * Ability to obtain and maintain a Secret DoD Clearance
 * High School diploma and 5+ years' technical experience (Bachelor's Degree in relevant field may be substituted for 5 years of relevant experience).

 * Excellent communication skills; both written and spoken
 * Ability to work in a team environment.

 * Adapt and learn new technologies quickly (MS Operating Systems, Office Products, and DAF specified software).
 * Knowledgeable of customer service best practice and processes

Desired:

 * Active DoD Secret Clearance
 * Security+ Certification
 * Experience using ServiceNow service management software (or similar tool)

## Description

CACI is seeking outstanding IT candidates in support of the Enterprise Information Technology as a Service (EITaaS) contract with the Department of the Air Force. CACI is leading the way in transforming IT services from an in-house, base-centric delivery model to an advanced enterprise service delivery model.

We are looking for enthusiastic and driven individuals to fill the role of an Enterprise Service Desk Technician. In this position, you will be the first point of contact for users, providing exceptional technical assistance and ensuring a seamless experience Airmen and Guardians across the globe. If you thrive in a fast-paced environment and enjoy problem-solving while providing exceptional customer experience, this is the perfect opportunity for you! Join us in making a difference and be part of a dedicated team that supports and empowers our users every day.

 * Resolve technical issues for end-users, utilizing deep knowledge of systems and applications to deliver high-quality, timely support.
 * Actively manage and track incidents from initiation to resolution, ensuring proper documentation and escalation of unresolved issues to maintain service levels.
 * Develop and update Knowledge Base Articles (KBA) to facilitate self-service options and empower both users and team members.
 * Utilize ServiceNow to manage incident tracking, ticketing, and reporting, ensuring efficient workflow and accurate documentation while leveraging the platform's features to enhance service delivery and support processes.
 * Participate in training and workshops to share expertise with team members, ensuring a well-rounded understanding of processes and tools across the team to enhance collaboration and support.


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