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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Project/Program Manager (Non-IT) 2 - **Company:** Epitec, Inc. - **Location:** Peoria, IL, United States (Remote available) - **Salary:** $89,440.0 - $97,760.0 - **Contract:** Permanent contract - **Skills:** Microsoft Excel, Agile Methodology, Microsoft Project, Microsoft PowerPoint, Primavera - **Published:** July 18, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=bfe732773b59baa6 ## About the Role * Bachelor's degree and 2-4 years of project management experience, or equivalent experience. * 2+ years of experience managing projects using both Agile and Waterfall methodologies. * 1+ year of client relationship management or account management experience. * Strong Microsoft PowerPoint and intermediate Microsoft Excel skills. * Excellent communication, presentation, and stakeholder management abilities. * Strong organizational, problem-solving, and multitasking skills. * Ability to work independently and effectively manage competing priorities. * Proven ability to thrive in a fast-paced environment and meet deadlines. Preferred Qualifications * PMP certification. * Experience in support operations, customer support, or service-based environments. * Contact center experience. * Exposure to engineering, product development, purchasing, or technology organizations. * Experience with Microsoft Project, Primavera, or other project management tools., * Self-starter with a proactive mindset. * Strong leadership and relationship-building skills. * Exceptional planning and organizational abilities. * Ability to manage multiple initiatives simultaneously. * Customer-focused professional with a commitment to delivering results. * Comfortable working with minimal supervision while collaborating across teams. This is an excellent opportunity for a motivated project professional seeking to grow their career while managing impactful business initiatives and building strong partnerships across a dynamic organization. ## Description We are seeking a Project / Program Manager to support a portfolio of digital support initiatives for a global industry leader. This position will be responsible for managing multiple projects, building strong client relationships, coordinating cross-functional teams, and ensuring successful delivery of support and operational initiatives. The ideal candidate is organized, proactive, customer-focused, and comfortable managing several priorities in a fast-paced environment., * Manage 6-8 ongoing support and operational projects simultaneously. * Serve as the primary point of contact for business partners and stakeholders. * Lead project planning, scheduling, risk management, and status reporting activities. * Coordinate onboarding of new projects and support initiatives. * Maintain project documentation, action logs, risk registers, budgets, and scope changes. * Analyze support metrics and identify trends, risks, and opportunities for improvement. * Conduct monthly business reviews and communicate project performance to stakeholders. * Manage project budgets, quarterly reviews, and annual planning activities. * Resolve customer and dealer issues while coordinating communication across teams. * Facilitate meetings, planning sessions, and project reviews. * Collaborate with cross-functional teams to ensure successful project execution and client satisfaction. ## Related Videos - [An introduction to Extreme Programming](https://www.wearedevelopers.com/videos/709-an-introduction-to-extreme-programming) - [ShapeShift: Reinventing Agile for a B2B SaaS Scale-Up](https://www.wearedevelopers.com/videos/1655-shapeshift-reinventing-agile-for-a-b2b-saas-scale-up) - [In-depth .NET Azure Functions: Isolated mode, performance and durable AI agents](https://www.wearedevelopers.com/videos/100207-in-depth-net-azure-functions-isolated-mode-performance-and-durable-ai-agents) - [Engineering/Manager Pendulum: Generating compound interest on your career](https://www.wearedevelopers.com/videos/100348-engineering-manager-pendulum-generating-compound-interest-on-your-career) - [From Syntax to Singularity: AI’s Impact on Developer Roles](https://www.wearedevelopers.com/videos/900-from-syntax-to-singularity-ai-s-impact-on-developer-roles) - [From Punch Cards to AI-assisted Development](https://www.wearedevelopers.com/videos/611-from-punch-cards-to-ai-assisted-development) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [The 12 Best Jobs for Software Engineers](https://www.wearedevelopers.com/magazine/401-the-12-best-jobs-for-software-engineers) - [From developer to manager – what does it take to become an engineering manager?](https://www.wearedevelopers.com/magazine/42-from-developer-to-manager-what-does-it-take-to-become-an-engineering-manager) - [How Many Jobs Are Available in Technology?](https://www.wearedevelopers.com/magazine/450-how-many-jobs-are-available-in-technology)