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# IT TECHNICIAN I (PART TIME)

- **Company:** City of Rocky Mount
- **Location:** Rocky Mount, NC, United States
- **Experience:** Starter
- **Salary:** $47,653.0
- **Contract:** Permanent contract
- **Skills:** Spreadsheets, Information Systems, Desktop Computing
- **Published:** July 18, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=5c35f70071335e42

## About the Role

* High school diploma or GED equivalent (associate degree or certification in a related field preferred)
 * Knowledge and level of competency commonly associated with completion of specialized training in the field of work
 * Possession of a valid driver's license.

KNOWLEDGE, SKILLS AND ABILITIES REQUIREMENTS

 * Knowledge of personal computers, including diagnostic methods used to resolve PC hardware and software problems.
 * Knowledge of PC operating systems.
 * Knowledge of printers and other computer peripheral hardware.
 * Skill in documenting technical processes and providing instruction.
 * Skill in analyzing problems and identifying solutions.
 * Skill in preparing clear and accurate reports.
 * Skill in establishing cooperative and productive working relationships.
 * Skill in setting priorities for competing projects.
 * Skill in performing mathematical calculations.
 * Skill in operating computers and other standard office equipment.
 * Skill in interpersonal relations. o Skill in oral and written communication.

## Description

* Studies trends in Help Desk calls and develops methods for preventing reoccurrences of persistent problems.
 * Deploys new and restored computers and equipment to City employees.
 * Assists in tracking PC identification data, PC host data, and user account data using spreadsheets.
 * Documenting technical processes and providing instructions to others on technical processes.
 * Performs other related duties as assigned., SUPERVISORY CONTROLS: The IT Support Supervisor assigns work in terms of general instructions. The supervisor spot-checks completed work for accuracy, compliance with procedures, and the nature and propriety of the final results.

GUIDELINES: Guidelines include department policies and procedures. These guidelines are generally clear and specific, but may require some interpretation in application.

COMPLEXITY: The work consists of related user support and administrative duties. The rapid pace of technological innovations contributes to the complexity of the position.

SCOPE AND EFFECT: The purpose of this position is to provide support for information systems users. Success in this position contributes to the efficiency and effectiveness of all City operations.

PERSONAL CONTACTS: Contacts are typically with co-workers, other City personnel, vendors, and members of the general public.

PURPOSE OF CONTACTS: Contacts are typically to give or exchange information, resolve problems, and provide services.

PHYSICAL DEMANDS: The work is typically performed while sitting at a desk or table or while intermittently sitting, standing, walking, bending, crouching, or stooping. The employee frequently lifts light and heavy objects


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