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# Desktop Support Technician

- **Company:** BayOne
- **Location:** Dublin, OH, United States
- **Experience:** Experienced
- **Salary:** $41,600.0 - $52,000.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Microsoft Office, Networking Basics, Software Engineering, Laptops, Servicenow
- **Published:** May 19, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=64142ea2c67db3ab

## About the Role

Education and Licensing
Bachelor's degree from an accredited college or university preferred, or five (5) years of Help Desk or technical support experience (or equivalent).

Experience and Skills
ServiceNow
Microsoft 365 (OneDrive, Teams, Word, Excel)
Basic networking
A+ certification
Experience supporting Dell desktops and laptops
Education & Licensing Bachelor's degree from an accredited college or university preferred.

Experience: Five (5) years of Help Desk or technical support service experience or equivalent combination of education and experience required to include 2+ years of experience with *** propriety systems (JURIS, One Team, SIR, TAMS and Voyager).

Skills & Knowledge
Excellent customer service skills Proven understanding and knowledge of quality
Good knowledge of service center processes and procedures PC literate, including Microsoft Office products
Analytical and interpretive skills
Strong organizational skills
Excellent interpersonal skills
Good judgment and discretion skills
Ability to manage multiple projects and set priorities
Ability to work in a team environment
Ability to meet or exceed Performance Competencies
Ability to complete required number of monthly quality monitors

## Description

Provide IT systems support to end users on a variety of moderate to complex issues for internal and external customers. Respond to technical support requests submitted via email, and document, track, and monitor issues to ensure timely resolution.

Essential Functions and Responsibilities
Provide moderate to complex support to colleagues regarding internal proprietary systems (e.g., JURIS, One Team, SIR, TAMS, and Voyager). Issues are typically reported via email.
Perform moderate to complex troubleshooting and assist with software development issues as needed.
Communicate high-visibility issues to the immediate supervisor.
Escalate requests to the appropriate departments as needed.
Additional Functions and Responsibilities
Perform other duties as assigned.
Support the organization's quality program(s).


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