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# Help Desk Technician

- **Company:** Smile Doctors
- **Location:** Dallas, TX, United States
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Patient Management Software, Computer Equipment, Information Technology
- **Published:** July 18, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=f03e54d5f8ed6de1

## About the Role

* Basic teamwork Skills
 * Basic multitasking and prioritization skills
 * Ability to listen and understand information verbally and in writing

Prerequisites for success:

 * High school diploma or equivalent required
 * Six (6) months previous Help Desk experience required; one (1) year preferred
 * COMPTIA A+ and/or Network+ certification preferred

This role requires regular use of approved AI tools to perform assigned tasks more efficiently and effectively. AI is a core part of how work is done in IT at Smile Doctors, and team members are expected to actively adopt and responsibly use AI in their daily work, in alignment with company policies.

## Description

Responsible for providing initial and on-going IT (Internet Technology) Help Desk support for all Team Members either working at the clinics or from home.

How you'll make us better:

 * Troubleshoot computer or network issues in a timely manner
 * Explain computer issues to non-technical team members
 * Effectively communicate with IT Team Members
 * Troubleshoot Patient Management System issues
 * Set up and maintain computer equipment as needed


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