> Markdown version of [/jobs/ext/1328343-it-help-desk-technician](https://www.wearedevelopers.com/jobs/ext/1328343-it-help-desk-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Help Desk Technician - **Company:** Sunshine House - **Location:** Greenville, SC, United States - **Salary:** $41,600.0 - $45,760.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Apple IOS, Databases, Computer Literacy, Issue Tracking Systems, Microsoft Office, Office Suite, Remote Service Software, Information Technology - **Published:** July 18, 2026 - **Apply:** https://www.juju.com/job/00000000ghiecx ## About the Role Education and Work Experience: + Minimum of one year of multi-site help desk or call center experience. + Working knowledge of basic Windows 10, Office 365 Office Suite, and iOS issues. + Working knowledge of NVR. + Computer proficiency, including with online ticketing systems and remote support tools. + Relevant industry experience a plus. Competencies: + Strong customer focus with superior customer service skills. + Ability to listen and troubleshoot effectively. + Excellent verbal and written communication skills. + Ability to interact effectively with employees at all levels of the organization. + Ability to learn and take initiative to solve problems in a fast-paced environment. ## Description The Sunshine House Early Learning Academy, one of the largest early education and childcare companies in the US, is seeking an IT Help Desk Tech to assist our corporate information technology team! We are hiring immediately, and would love to meet you. We are looking for a friendly and professional individual to work in our corporate office in Greenville, SC. This position supports IT-related customer support to 100+ sites via help desk, email and phone. Pay rate of $20-$22 per hour Responsibilities + Respond to inquiries, concerns and requests about IT issues in a prompt and professional manner. + Gather information and determine the issue by evaluating and analyzing symptoms. + Diagnose and resolve issues by using pre-established protocols; redirect issues to appropriate resources, as needed. + Identify and escalate priority issues per center's needs. + Accurately process and record calls; maintain accurate and thorough records in database. + Follow up with centers to verify issues have been resolved. Correct any open issues. + Proactively provide solutions to streamline and upgrade the problem resolution process. ## Related Videos - [Xcode development redefAIned](https://www.wearedevelopers.com/videos/100195-xcode-development-redefained) - [One Platform Could Not Fit Them All](https://www.wearedevelopers.com/videos/1919-one-platform-could-not-fit-them-all) - [Kubernetes and Microservices with Multi-Model Databases](https://www.wearedevelopers.com/videos/382-kubernetes-and-microservices-with-multi-model-databases) - [Harnessing Apple Intelligence: Live Coding with Swift for iOS](https://www.wearedevelopers.com/videos/1515-harnessing-apple-intelligence-live-coding-with-swift-for-ios) - [How Sparking Developer Joy Unlocks Developer Productivity](https://www.wearedevelopers.com/videos/613-how-sparking-developer-joy-unlocks-developer-productivity) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) ## Related Articles - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)