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# Clinical Support Team Lead - Remote

- **Company:** Access TeleCare
- **Location:** United States (Remote available)
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Collaborative Software, Microsoft Office
- **Published:** July 18, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=25fa30756c11804d

## About the Role

* High School Diploma, GED or Equivalent Certification Required
 * At least one year of experience working in a call center environment or healthcare or IT environment preferred
 * Strong communications skills (written and oral) as well as demonstrate the ability to work effectively across departments
 * Demonstrated proficiency with Microsoft office programs, communication, and collaboration tools in various operating systems
 * Aptitude in problem solving.
 * Desire to work as a team with a result driven approach.
 * Ability to maintain confidentiality.
 * Comply with all compliance and HIPAA requirements.
 * Excellent phone/customer service skills along with high attention to detail
 * Enthusiastic about being on the forefront of healthcare and impacting patient lives positively
 * Flexibility and adaptability in a fast-paced environment
 * Proven ability to thrive in a high growth, fast-paced organization and 100% Remote based environment
 * Must be able to remain in a stationary position 50% of the time
 * Occasional travel for meetings and collaboration

## Description

Access TeleCare is searching for dynamic and result oriented Clinical Support Tem Lead to accelerating patient care and assists with leading and motivating the team to follow the company's care philosophy which is to improve patient outcomes by reducing the time to encounter., * Monitor and maintain the queue to ensure all calls are managed efficiently through the appropriate workflow

 * Monitor and maintain the ticket queue used for provider assistance and ensure issues are being addressed according to response time expectations
 * Meet and exceed service excellence metrics as outlined on the performance index scorecard.
 * Exhibit a high degree of professionalism when interacting with healthcare facilities, physicians, co-workers, and supervisors
 * Required to be on-call as needed, remain on duty after shift-end, and respond to emergency situations at any time
 * Perform all duties and responsibilities in a timely and effective manner in accordance with established company polices to achieve the overall objective of Clinical Support and this position
 * Develop a collaborative and professional working relationship with all departments
 * Notify immediate manager promptly of all issues and take prompt corrective action when necessary
 * Encourage team engagement
 * Foster a positive work environment to achieve the company's mission, vision, and values
 * Assist in creating and updating training material
 * Mentor employees on best practices and procedures
 * Support management with the research, implementation, and training of new technology and service lines
 * Work with supervisor and management staff to resolve issues
 * Other duties as assigned


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