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# Enrollment Solutions Help Desk

- **Company:** First Financial Capital
- **Location:** Houston, TX, United States
- **Salary:** $45,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Outlook, Human Resources Information System (HRIS), Cobra
- **Published:** July 18, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=5a0367552df71b57

## About the Role

* Must be Bilingual English/Spanish
 * 2 years experience working with benefits (medical, dental, vision, prescription drug service and retirement plans).
 * 2 years experience working in a call center environment.
 * 2 years experience working in customer service.
 * Group 1 Health & Life Insurance license (or must be able to obtain within 90 days of employment)
 * Strong customer service skills and a proven track record of handling sensitive client information.
 * Must have strong knowledge and work experience using Excel, Word & Outlook.
 * High school diploma required or equivalency required (GED)., * 1 year experience working in financial services.
 * 2 years Human Resources Information Systems knowledge.
 * Knowledge of COBRA, IRS Sec. 125, FMLA, FSA, HSA, and HRA

Must be able to obtain and maintain security clearances and successfully complete a thorough background check.
EQUAL OPPORTUNITY EMPLOYER

## Description

The Enrollment Solutions Help Desk Specialist is responsible for working with and responding to external/internal clients inquiries regarding the company's benefit enrollment system (FFenroll). This position is critical in the enrollment facilitation process and will be responsible for assisting our clients in the K-12 market in a high volume call center environment. It will work closely with Enrollment Solutions team in promoting superior customer service as well as, meeting/exceeding the enrollment platform engagement objectives.


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