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# Head of IT

- **Company:** Aerospike, Inc.
- **Location:** Mountain View, CA, United States
- **Experience:** Expert
- **Salary:** $250,000.0 - $280,000.0
- **Contract:** Permanent contract
- **Skills:** Software as a Service, Collaborative Software, Identity and Access Management, Issue Tracking Systems, Information Technology Audit, IT Management, Information Technology Operations, Network Architecture, Queue Management Systems, Wi-Fi Technology, Software Licensing, Aerospike, IT Architecture
- **Published:** July 18, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=500a5231126a69ab

## About the Role

* 8-12 years in IT roles, including 3-5 years managing a team
 * Experience owning IT architecture decisions for business-critical systems
 * Direct experience running a helpdesk function at a company of comparable size, including ticketing systems and SLA management
 * Experience managing vendor relationships and mitigating sprawl in growing organizations
 * Comfort operating with a small team and building process
 * Experience at a hybrid company preferred, given Aerospike's distributed workforce

## Description

Systems, Architecture, and Vendor Management

 * Own IT architecture decisions for company-wide systems
 * Own core IT systems administration, including directory services, email and collaboration tools, and SaaS application management
 * Manage the IT vendor portfolio, including license optimization and tool evaluation. Maintain an accurate inventory of company hardware and software licenses
 * Own network infrastructure for office locations, including connectivity, Wi-Fi, and conferencing systems

IT Operations and Helpdesk

 * Own IT helpdesk operations, including ticket queue management, response time targets, and escalation paths
 * Own employee onboarding and offboarding logistics, including hardware provisioning, account setup, and access deprovisioning, in partnership with People Ops
 * Own endpoint hardware lifecycle management, including procurement, deployment, and refresh cycles
 * Coordinate with Security & Compliance on endpoint security tooling and identity and access management, ensuring IT operations align with security policy

Leadership and Cross-Functional Planning

 * Manage a team of 2-3 IT professionals, with a hiring plan tied to company growth
 * Set IT support standards and service level targets
 * Own IT governance practices for company systems, including access review cadence and system audit readiness
 * Own the IT budget and prioritize spend against operational need
 * Serve as the IT lead on cross-functional initiatives
 * Partner with People Ops on IT components of office moves and expansions


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