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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Enterprise Applications Support Specialist - **Company:** Southern Supply Company - **Location:** Springfield, MO, United States - **Salary:** $65,000.0 - $80,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Excel, Microsoft Windows, Amazon Web Services, Business Software, Microsoft Outlook, Cloud Computing, Information Systems, Databases, Data Validation, Document Management Systems, Middleware, File Transfer, Issue Tracking Systems, Regression Testing, Strategies of Testing, User Environment Management, Enterprise Software Applications, Test Scripts, Backend, Data Lakes, Infor, Api Design, User Accounts - **Published:** July 18, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=e9bb77893948753d ## About the Role * Associate's or bachelor's degree in Information Systems, Business, or a related field; or equivalent experience. * 1+ years of application support, help desk, or ERP end-user experience. * Strong customer service orientation with clear written and verbal communication skills. * Solid troubleshooting instincts and disciplined documentation habits. * Proficiency with Microsoft 365 (Excel, Outlook, Teams). Ability to manage and prioritize a support queue with multiple concurrent requests Join us to be part of a forward-thinking team dedicated to leveraging cutting-edge technology solutions! We value innovation-driven professionals who thrive in fast-paced environments and are eager to support enterprise-wide success through technical excellence. ## Description The Enterprise Applications Support Specialist - CSD is the first point of contact for user support across the organization's Infor CloudSuite Distribution (CSD) environment and connected business applications. This frontline role owns Tier 1 and routine Tier 2 support: triaging requests, resolving common issues, maintaining user access, and escalating complex problems to the Enterprise Applications Administrator with clear, well-documented detail. Reporting to the Enterprise Business Applications Manager - Infor CSD, the Specialist builds broad familiarity with the enterprise application portfolio through daily support work, testing cycles, and documentation - providing a natural growth path toward deeper administration and analyst responsibilities. Key Responsibilities * Serve as the first point of contact for Infor CSD and business application support requests; triage, prioritize, and resolve Tier 1 and routine Tier 2 issues, escalating complex problems to the Enterprise Applications Administrator with clear documentation. * Manage the support ticket queue: log requests, track progress, document resolutions, and follow up with users through closure. * Administer user accounts and access: new user setup, security role assignments, and deactivations in accordance with established governance standards. * Provide how-to assistance and first-line functional support for users across order entry, purchasing, inventory, pricing, accounts receivable, and accounts payable. * Perform routine data maintenance in Infor CSD, including product, customer, and vendor records, following established data standards. * Create and maintain end-user documentation, quick reference guides, and training materials. * Assist with onboarding and training of new Infor CSD users. * Execute assigned test scripts during monthly regression testing cycles; document and report issues found. * Assist with validation of data refreshes in TST (test) and TRN (training) environments. * Monitor scheduled jobs and integration alerts, escalating failures promptly to the Enterprise Applications Administrator. * Identify recurring issues and improvement opportunities, reporting trends to the Enterprise Business Applications Manager and Enterprise Applications Administrator. * Support go-live, patch, and upgrade activities, including user communication and post-change support. Systems Environment The Enterprise Applications Support Specialist provides frontline support across the following enterprise application platforms: * ERP: Infor CloudSuite Distribution (CSD) * Middleware: Infor ION * eCommerce: ROC Commerce, American Eagle (Backend only) * PIM: Akeneo * BI, Reporting & Data: Informer BI, Infor Data Lake, Tridex Datapond, Phocas * Cloud Based Dashboards and Productivity Tracking: Nsyteful Ballistix and Infor Activities * Process Automation / BPM: Kodaris * Tax Compliance: Avalara * EDI and API-based trading partner integrations * CRM: WPCRM * Document Management: Infor Document Management, Unform * WMS: Infor TWL H5 * Cloud: AWS * File Transfer: Goodsync * Productivity: Microsoft 365 (Outlook, Teams, and related tools) ## Related Videos - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) - [Kubernetes and Microservices with Multi-Model Databases](https://www.wearedevelopers.com/videos/382-kubernetes-and-microservices-with-multi-model-databases) - [Developing the Backend with Stefan Lingler, CTO at Shpock](https://www.wearedevelopers.com/videos/100360-developing-the-backend-with-stefan-lingler-cto-at-shpock) - [Goodbye Microservices, Hello Self-Contained Systems](https://www.wearedevelopers.com/videos/100009-goodbye-microservices-hello-self-contained-systems) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [Nest.js - TypeScript in the backend can also be clean](https://www.wearedevelopers.com/videos/1033-nest-js-typescript-in-the-backend-can-also-be-clean) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [What is Software Engineering?](https://www.wearedevelopers.com/magazine/289-what-is-software-engineering) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers)