> Markdown version of [/jobs/ext/1330268-tier-iii-help-desk](https://www.wearedevelopers.com/jobs/ext/1330268-tier-iii-help-desk). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Tier III Help Desk - **Company:** DANE, LLC - **Location:** Arlington, VA, United States - **Salary:** $90,000.0 - $110,000.0 - **Contract:** Permanent contract - **Skills:** Java (Programming Language), .NET Framework, Multitier Architecture, C Sharp (Programming Language), Databases, Database Queries, Issue Tracking Systems, JQuery, Python (Programming Language), Microsoft SQL Server, Oracle Databases, Oracle (Applications), Power BI, Microsoft SharePoint, SQL Databases, Data Processing, Scripting, Enterprise Software Applications, Backend, Information Technology, Toad (Software), Data Management, Tools for Reporting, Servicenow - **Published:** July 18, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=e8f9aae108dd70f5 ## About the Role * Active DoD Secret clearance (or higher). * Bachelor's degree in Computer Science or a related field. * Minimum of 4+ years of experience in a Tier III Application Support Help Desk role. * Strong problem-solving skills with the ability to break down complex technical and process-related issues to identify root causes. * Experience supporting applications developed using .NET, Java, and Oracle databases. * Strong SQL scripting experience, including writing queries and performing backend data modifications. * Experience working with Oracle or Microsoft SQL databases and tools such as TOAD. * Experience with enterprise support tools, including ServiceNow, CLM, jQuery, and SharePoint. * Excellent verbal and written communication skills, with the ability to explain technical issues to non-technical users and collaborate effectively with technical teams. Preferred Skills (Beginner-Level or Exposure) * Python scripting for basic automation, diagnostics, or data processing. * Familiarity with C# applications for troubleshooting or support purposes. * Experience building or supporting Power BI dashboards or reports. * Demonstrated Interest in learning and supporting automation and AI-assisted operational workflows as the environment evolves., * Bachelor's (Required), * SQL: 4 years (Required) * Python: 1 year (Preferred) * Power BI: 1 year (Preferred) ## Description We are seeking an experienced Tier III Application Support Help Desk Technician to support a complex production environment with multiple enterprise applications. This position focuses on diagnosing and resolving advanced application and data issues escalated from Tier I and Tier II teams, collaborating closely with development and other IT groups. The environment is evolving toward greater use of automation and data-driven tools, and candidates should have beginner-level exposure to any of the following: Python, C#, or Power BI, along with a willingness to continue learning., * Monitor production applications, scheduled jobs, and the incident management ticketing system. * Receive, analyze, and troubleshoot complex incidents and service requests escalated from Tier I and Tier II support teams. * Investigate application and data-related issues, determine root causes, and either resolve issues or collaborate with development and other IT teams for resolution. * Collaborate with development teams by providing detailed analysis, logs, and findings that assist with root cause identification and prioritization of fixes. * Write and execute SQL queries to analyze tables, grants, functions, procedures, packages, and triggers. * Perform backend data modifications using SQL in accordance with change management and security procedures. * Assist in the creation and maintenance of Knowledge Base Articles (KBAs) and Standard Operating Procedures (SOPs) to improve issue resolution and reduce escalation volume. * Support applications built on .NET, Java, and Oracle database platforms. * Work within enterprise tools such as ServiceNow, CLM, jQuery, and SharePoint. * Support operational reporting and analysis efforts, including basic Power BI dashboards. * Utilize beginner-level scripting or automation (e.g., Python or C#) to assist with diagnostics, data handling, or operational efficiencies, as appropriate. ## Related Videos - [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software) - [Beyond Dashboards: Fixing Text-to-SQL with Semantic RAG](https://www.wearedevelopers.com/videos/2036-beyond-dashboards-fixing-text-to-sql-with-semantic-rag) - [Developing the Backend with Stefan Lingler, CTO at Shpock](https://www.wearedevelopers.com/videos/100360-developing-the-backend-with-stefan-lingler-cto-at-shpock) - [WeAreDevelopers LIVE - the weekly developer show with Chris Heilmann and Daniel Cranney](https://www.wearedevelopers.com/videos/1309-wearedevelopers-live-the-weekly-developer-show-with-chris-heilmann-and-daniel-cranney) - [REST, GraphQL, gRPC, and more: A comparison of modern API styles](https://www.wearedevelopers.com/videos/100247-rest-graphql-grpc-and-more-a-comparison-of-modern-api-styles) - [Nest.js - TypeScript in the backend can also be clean](https://www.wearedevelopers.com/videos/1033-nest-js-typescript-in-the-backend-can-also-be-clean) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Data Engineer Salary UK](https://www.wearedevelopers.com/magazine/253-data-engineer-salary-uk) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk)