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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Operations Support Engineer (Infrastructure Specialist 3) - **Company:** State of Ohio - **Location:** Columbus, United States - **Experience:** Expert - **Salary:** $86,965.0 - $100,422.0 - **Contract:** Temporary contract - **Skills:** Batch Processing, Information Systems, Job Control Language (JCL), Cloud Services, Software Systems, Tso/ispf, Information Technology, Servicenow, Control M - **Published:** July 18, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=a1eb2a2c4da13989 ## About the Role * 60 months combined work experience in any combination of the following: evaluating effectiveness and risk of it processes, recommending changes in IT procedures to meet customer needs, and evaluating and/or researching hardware and/or software solutions and providing feedback to project team or higher-level staff; * AND 12 months work experience in the primary technology specified by the agency in the position description & job posting (Cloud Services Administration). OPTION 2 * Completion of associate core program in computer science or information systems; * AND 42 months combined work experience in any combination of the following: evaluating effectiveness and risk of IT processes, recommending changes in IT procedures to meet customer needs, and evaluating and/or researching hardware and/or software solutions and providing feedback to project team or higher-level staff; * AND 12 months work experience in the primary technology specified by the agency in the position description & job posting (Cloud Services Administration). OPTION 3 * Completion of undergraduate core program in computer science or information systems; * AND 36 months combined work experience in any combination of the following: evaluating effectiveness and risk of IT processes, recommending changes in IT procedures to meet customer needs, and evaluating and/or researching hardware and/or software solutions and providing feedback to project team or higher-level staff; * AND 12 months work experience in the primary technology specified by the agency in the position description & job posting (Cloud Services Administration). OPTION 4 * Equivalent of minimum class qualifications for employment noted above. ## Description As an Operations Support Engineer, you will play a central role in keeping ODJFS's enterprise batch processing stable, efficient, and uninterrupted across both mainframe and distributed environments. In this role, you will apply deep operational expertise while serving as a senior technical authority for high-volume batch workloads within the Operations Support Unit. You will manage, monitor, and optimize batch streams that run 24x7x365 and directly support mission-critical systems. Much of your daily work will involve scheduling and adjusting jobs in Control-M/EM, responding to abends, coordinating fixes with development teams, and ensuring all production workloads meet established SLA expectations. You will analyze alerts, document issues through ServiceNow, and provide clear, concise communication to technicians, contractors, and leadership as incidents develop. Beyond hands-on operations, you will serve as a technical leader for the unit. In this role, you will establish and refine operational standards, lead continual improvement initiatives, and forecast future batch processing needs. You will guide contractors, mentor lower-level technicians, and represent Operations Support in cross-team meetings. Success in this role requires strong judgment, deep institutional knowledge, and the ability to work confidently in fast-moving, high-impact processing environments where rapid recovery and precise communication are essential. Duties include but are not limited to: * Administer and maintain batch job streams in Control-M/EM for both mainframe and distributed environments. * Monitor batch workload performance, respond to abends, and coordinate issue resolution with development and support teams. * Manage Control-M/EM components including job structures, groups, folders, applications, and user configurations. * Document incidents, problems, and operational tasks in ServiceNow according to established procedures. * Provide clear notifications and escalation updates when SLA risks or breaches occur. * Use TSO/ISPF, JCL, and system monitors to analyze, troubleshoot, and resolve batch processing issues. * Maintain the Turnover dashboard and ensure accurate shift-to-shift operational handoff information. * Produce internal and external Operations Support reports, including ad-hoc reporting as needed. * Lead continual improvement activities and support enhancements to job streams, configurations, and operational standards. * Serve as an escalation point and provide guidance to technicians and contractors. * Represent the Operations Support unit in meetings and collaborate with cross-team partners on batch-related initiatives. Schedule: Full-time: 5 days a week, 8 hours per day. Hours: Hours are between 7:00 a.m. and 6:00 p.m. Standard workdays are Monday through Sunday. This position's schedule will include regularly working Saturday and/or Sunday, rotating with other team members. Holidays are rotated between the team., Location: This position will be headquartered in an ODJFS Facility in one of the following cities - Columbus, Akron, or Dayton. 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