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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Computer Support Specialist - Bonus(1st shift) - **Company:** Cube hub - **Location:** Greeneville, TN, United States - **Salary:** $47,840.0 - $52,000.0 - **Contract:** Temporary to permanent - **Skills:** Software Applications, Computer Networks, Computer-Generated Imagery, Desktop Computing, Inventory Management Software, Microsoft Office, Enterprise Data Management, Peripherals, Computer Equipment, Os Ticket, Information Technology, Servicenow - **Published:** July 18, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=2cf4c50d0b632158 ## About the Role * Education: High School Diploma or equivalent required; a degree in an Information Technology discipline (Bachelor's or Associate) is highly preferred. * Core Competency: Foundational knowledge of computer hardware, operating systems, and networking concepts. * Technical Skills: Experience operating, updating, and repairing desktops, printers, and scanners. Proficiency using standard desktop applications (Microsoft Office Suite) and internet functions. * Physical Requirements: Ability to lift and carry IT equipment weighing between 30 to 50 lbs regularly, walk long distances across a factory, and wear required Metatarsal safety shoes on day one. * Communication: Strong verbal and written communication skills to interact with factory operators, peers, and external vendor contacts. * Note: Only US Citizens and Green Card Holders will be considered. Visa sponsorship is not available now, or in the near future., * 1 year or more of professional IT helpdesk or desktop support experience (highly motivated recent IT graduates will also be considered). * Prior experience utilizing ServiceNow or similar ticketing and inventory systems. * Basic understanding of corporate data security policies and compliance concepts. ## Description We are seeking a motivated Computer Support Associate I to provide day-to-day operational and IT infrastructure support across both office and factory floor environments. This hands-on role balances technical troubleshooting with essential asset administration following established procedures. The ideal candidate will manage desktop hardware, perform computer imaging, maintain factory printing/scanning equipment, and provide "smart hands" support for network and server teams. This position requires spending significant time on the manufacturing shop floor to ensure stable computing operations., * Hardware & OS Support: Manage onsite desktop hardware, complete computer imaging deployments, execute software updates, and troubleshoot end-user hardware issues. * Peripherals & Shop Floor IT: Maintain, troubleshoot, and optimize factory hardware including desktops, high-volume industrial scanners, and printers (replacing toner, pickup rollers, and components). * Ticket Resolution: Resolve incoming technical service requests out of ServiceNow queues by leveraging Knowledge Base (KB) articles and documented resolution scripts. * Smart Hands Support: Serve as local technical hands for remote enterprise server and network engineering teams during infrastructure outages. * Asset Lifecycle Management: Maintain strict inventory logs, update electronic records within the Asset Center platform, handle exterior shipping orders, and coordinate the disposal of outdated hardware. * Shop Floor Integration: Spend 50% or more hours out on the production plant floor troubleshooting manufacturing systems, responding with high urgency to critical shop-floor disruptions. * Onsite Utility Driving: Complete provided safety training to operate site utility vehicles (such as a Gator) for moving hardware across the facility grounds., * Are you a US Citizen or Green Card Holder? (Note: Visa sponsorship is unavailable for this placement). * Are you ready for a comprehensive background check and drug screen in accordance with local laws and regulations? * Cube Hub payroll is "Bi-Weekly" (we pay every other Friday). Are you comfortable with this policy? * What is your expected hourly pay rate? * Please confirm your primary email address and contact number. * Do you have experience troubleshooting desktop computers, operating systems, industrial scanners, and printers? * This position requires spending 50% or more of your time on the manufacturing shop floor and requires you to provide your own Metatarsal safety shoes for day one. Can you meet this requirement? * Are you physically capable of regularly lifting and moving IT equipment weighing between 30 to 50 lbs? * This position is 100% onsite in Greeneville, TN working a 1st shift from 6:00 AM to 2:30 PM. Can you reliably meet this schedule? * Are you comfortable driving a facility utility vehicle (Gator) on site after receiving proper training? ## Related Videos - [Psychological Safety in Software Engineering - Jenny-Margrethe Vej & Alexandra Hou Aldershaab](https://www.wearedevelopers.com/videos/2142-psychological-safety-in-software-engineering-jenny-margrethe-vej-alexandra-hou-aldershaab) - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Robots are coming into the wild! 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