> Markdown version of [/jobs/ext/1330339-tier-2-it-technician-msp](https://www.wearedevelopers.com/jobs/ext/1330339-tier-2-it-technician-msp). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Tier 2 IT Technician (MSP) - **Company:** Letternine Internet Access Company - **Location:** Independence, OH, United States - **Experience:** Experienced - **Salary:** $60,000.0 - $78,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Application Firewall, Microsoft Azure, Dynamic Host Configuration Protocol, Domain Name System (DNS), Virtual Private Networks (VPN), Windows Servers, Networking Basics, Virtual Local Area Networks, Microsoft InTune, 3-tier Architectures, User Administration - **Published:** July 18, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=663edc00982576f7 ## About the Role * 2+ years in an MSP, or 3+ years in internal IT with multi-site or multi-environment exposure * Comfortable being the escalation point: you can take a ticket Tier 1 couldn't crack and run it to ground * Real AD and Group Policy experience (not just unlocking accounts) * Working knowledge of M365 administration and Exchange troubleshooting * Networking fundamentals you can apply under pressure * You write things down. Documentation is not optional here, and it's part of how we judge good work. Nice to have: ConnectWise experience, WatchGuard or other firewall administration, any security services exposure, relevant certs (we care more about what you can do). ## Description We're an 11-person, security-first MSP in Independence supporting small and mid-size businesses across the Cleveland metro (and a growing Charlotte client base). Our pitch to clients is local experts, no offshore call centers, no scripts. Our pitch to techs is the same: real problems, real ownership, no ticket mill. We're hiring a Tier 2 Technician to own escalations from our Tier 1 team: the AD/GPO problems, the Exchange messes, the "network is slow" tickets that take actual troubleshooting. You will not spend your days resetting passwords. We have a Tier 1 team and a dispatch structure for that. Tier 2 here means the interesting work: the tickets that need diagnosis, not scripts. What you'll actually do * Own escalated tickets from Tier 1 through resolution in ConnectWise * Troubleshoot and administer Windows Server, Active Directory, and Group Policy across multiple client environments * Manage Microsoft 365, Exchange Online, Entra ID, and Intune issues beyond basic user administration * Work network problems: VLANs, VPN, DNS, DHCP, and WatchGuard firewall troubleshooting * Support Azure workloads and Synology NAS deployments * Document your fixes so the next tech can use them; our knowledge base is a working tool here, not a graveyard * Escalate to our Tier 3 engineers when needed, and learn from them when you do, * Paid working interview: 2 to 4 hours, about $200, working three sanitized real-world scenario tickets (AD/GPO, M365/Exchange, network/firewall). You see how we work, we see how you work. No trick questions, no whiteboard algorithms. * Offer decision within a week of the working interview Structure and growth You'll report to our Service Desk Team Lead and join a service desk of two other Tier 2 techs, a Tier 1 team, and two Tier 3 escalation engineers. The escalation path is real and short: strong Tier 2s here grow into Tier 3 engineering work (projects, security services, client infrastructure design), not into a bigger ticket queue. ## Related Videos - [Developer Tools for Microsoft Azure](https://www.wearedevelopers.com/videos/450-developer-tools-for-microsoft-azure) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [This Is Not Your Father's .NET](https://www.wearedevelopers.com/videos/967-this-is-not-your-father-s-net) - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) - [Why segmenting your infrastructure into tiers makes your infrastructure design better](https://www.wearedevelopers.com/videos/1960-why-segmenting-your-infrastructure-into-tiers-makes-your-infrastructure-design-better) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [Should Tech Managers Be Developers First? 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