> Markdown version of [/jobs/ext/1330362-it-support-and-account-management](https://www.wearedevelopers.com/jobs/ext/1330362-it-support-and-account-management). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# IT Support and Account Management

- **Company:** Premier Systems, inc
- **Location:** Indianapolis, IN, United States
- **Experience:** Starter
- **Salary:** $45,760.0 - $52,000.0
- **Contract:** Permanent contract
- **Skills:** JIRA, BASIC (Programming Language), Issue Tracking Systems, Software Deployment, ServiceNow IT Service Management, Software Troubleshooting, Zendesk, User Administration, Servicenow
- **Published:** July 18, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=c1f9a0a2387e63f8

## About the Role

We are seeking a customer-focused Tier 1 IT Support and Account Management Specialist to provide technical support while serving as the primary point of contact for assigned client accounts. This role combines hands-on technical troubleshooting with relationship management, requiring strong communication, organization, and customer service skills. The ideal candidate enjoys working directly with clients, resolving technical issues, and ensuring an exceptional support experience., * 1-3 years of experience in a Tier 1 IT Support, Help Desk, or Desktop Support role.

 * Experience using IT ticketing systems (e.g., ServiceNow, Jira, Zendesk, ConnectWise, Autotask, etc.).
 * Strong hardware and software troubleshooting skills.
 * Excellent verbal and written communication skills with a customer-first mindset.
 * Highly organized with strong documentation and time management abilities.
 * Ability to manage multiple client requests and prioritize effectively.
 * Experience providing onsite support to business clients is a plus.

## Description

* Serve as the primary IT support contact for assigned external clients, onsite.
 * Troubleshoot and resolve hardware, software, printer, network, and peripheral issues.
 * Log, prioritize, document, and resolve support requests using a ticketing system.
 * Manage client relationships by providing timely updates, setting expectations, and ensuring high customer satisfaction.
 * Escalate complex technical issues when necessary while maintaining ownership of client communication.
 * Document troubleshooting steps, resolutions, and client interactions accurately.
 * Assist with workstation setup, software installations, account provisioning, and basic system administration.


## Related Videos

- [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management)
- [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks)
- [The AI Agent Path to Prod: Building for Reliability](https://www.wearedevelopers.com/videos/1523-the-ai-agent-path-to-prod-building-for-reliability)
- [Systems Thinking for Performance: How to Diagnose and Fix Slow Systems without Guessing](https://www.wearedevelopers.com/videos/2103-systems-thinking-for-performance-how-to-diagnose-and-fix-slow-systems-without-guessing)
- [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software)
- [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases)

## Related Articles

- [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume)
- [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)
- [How to Have an Effective 1-on-1 Meeting](https://www.wearedevelopers.com/magazine/451-how-to-have-an-effective-1-on-1-meeting)
- [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)
- [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023)
- [10 Highest Paying Jobs in Austria](https://www.wearedevelopers.com/magazine/268-10-highest-paying-jobs-in-austria)