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# IT Administrator

- **Company:** Brown Brothers
- **Location:** Kelloholm, UK
- **Salary:** £27,846.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Information Technology Operations, Virtual Private Networks (VPN), Microsoft Office, Windows Remote Assistance, Data Logging, User Accounts
- **Published:** May 16, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=20d5f272cee39c4d

## About the Role

Do you have experience in Windows?, * Basic experience of helpdesk support in an office environment (beneficial but not essential)

 * Confidence in supporting Windows 10 & 11
 * Familiarity with PC and Mac hardware troubleshooting
 * Competent in Microsoft Office and supporting end users
 * Ability to follow setup guides and technical instructions
 * Strong communication skills with a customer-focused approach
 * HNC in a relevant subject or 1 years' experience in a similar role is desirable but not essential

## Description

We are looking for a motivated and enthusiastic IT Administrator to join our growing IT team. After training you will be the first point of contact for IT support, providing friendly, efficient on-site and remote assistance to colleagues across the business. Working closely with the IT Helpdesk Technician and reporting to the IT Operations Manager, you'll gain exposure to a wide range of technologies while developing valuable technical and customer service skills., * Act as the main point of contact for the IT Helpdesk

 * Provide first-line IT support on-site, by phone, and remotely
 * Create and manage user accounts, including VPN access
 * Carry out monthly server checks and log any issues
 * Monitor backups and raise tickets for any failed backups
 * Support IT asset audits and ensure records are accurate
 * Maintain stock control of IT equipment, logging returned devices
 * Set up equipment for new starters and manage leaver processes
 * Keep all IT documentation up to date and create new procedures where required
 * Assist with hardware deployments and asset management
 * Follow setup guides and contribute to standard operating procedures


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